Service Technician

Getinge; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Getinge is seeking a dedicated field-based service technician in Singapore to provide maintenance and support for ICU and Operating Room equipment. This position offers a dynamic work environment where you will interact closely with clients and co-workers.

The ideal candidate will have a diploma in Mechanical or Electrical Engineering, along with 3 years of field service experience. Responsibilities include preventive maintenance, installation, and ensuring customer satisfaction.

Qualifications

• 3 years working experience in field service for industrial equipment.
• Experience in healthcare or pharmaceutical industry is a plus.

Responsibilities

• Provide preventive maintenance and repair service at customer location.
• Installation, commissioning, and testing of relevant equipment.
• Handle administrative work associated with service delivery.

Skills

Mechanical and electrical systems understanding

Presentation and interpersonal skills

Fluent in English

Education

ITE and/or Diploma in Mechanical or Electrical Engineering

Job description

Location: Singapore, SG

Remote Work: Field

Job Overview

• To provide service activities of ICU & Operating Room equipment based at our customer site.
• To be an excellent team player and in building relationship.

Job Responsibilities and Essential Duties

• Provide preventive maintenance and repair service at customer location in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration, and testing of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responsible to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills.
• Perform all other duties assigned by the Company and/or Manager.

Required Knowledge, Skills and Abilities

• Basic understanding of mechanical and electrical systems.
• Ability to interpret service manuals and follow maintenance guidelines.
• Hard working, team player, independent, hands-on, customer oriented and good attitude.
• Good presentation and interpersonal skills
• Fluent in both verbal and written English
• Technical or manual requirements which are typically learned or acquired through training, these should be measurable and observable
• Personal and social attributes which tend to be innate or acquired which demonstrate the capability to perform the job responsibilities

Qualifications

• ITE and/or Diploma in Mechanical or Electrical Engineering
• 3 years working experience in field service for industrial equipment
• Experience in the healthcare or pharmaceutical industry would be a plus

Supervision / Management of Others

• Contribute to Team Players, Forward Thinkers, and Game Changers behaviors.

Internal and External Contacts / Relationships

• Main contacts, internal: Sales, Service, Finance, Customer Service, Logistics, SSU QRC, HR, IT, Academy, Designated Complaints Handling Units.
• Main contacts, external: Customers, Distributors, Suppliers, Local Agencies.

Environmental / Safety / Physical Work Conditions

• Field-based position with frequent presence in Hospitals sector requiring strict adherence to hospital infection control and safety policies.
• Physical requirements such as handling, lifting and replacement of parts, must observe ergonomic and safety-based practices.
• Must comply with all company environment, health and safety policies, including the use of appropriate personal protective equipment when required.
• May work extended hours during peak business cycles

Getinge is an equal opportunity employer. Getinge will, at all times, will comply with all applicable human rights and other legislation when considering all qualified applicants for employment.