Field Service Engineer

Sécheron Hasler Group; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Sécheron Hasler Group in Singapore is seeking a Field Service Engineer to perform troubleshooting, repair, and maintenance of ESS devices and provide on-site support at customer sites in the SEA region.

You will handle after-sales service activities, prepare detailed intervention reports, and train operators. Requires electrical engineering degree, DC traction experience preferred, and English fluency. Willingness to travel up to 1 week per month and work during engineering hours as needed.

Qualifications

• 3 years of relevant experience in the railway industry.
• Experience with electrical equipment, preferably DC traction power equipment.
• Degree in Electrical Engineering.
• Fluency in English (verbal and written).
• Ability to travel in South East Asia up to 1 week per month.

Responsibilities

• Troubleshooting, repair and maintenance of after-sales equipment at Sécheron Singapore.
• Perform preventive and corrective maintenance and on-site commissioning at customer sites.
• Prepare comprehensive intervention reports detailing work performed, analysis, spare parts used and test results.
• Collaborate with sales and customer support to promote service activities.
• Provide training for operators and maintenance staff at customer sites.
• Coordinate trips with the project manager and engineering team to customers (Singapore or overseas).
• Ensure on-site installations are supervised and verified; support testing and commissioning.

Skills

Electrical equipment experience

DC traction power equipment

English fluency

Attention to detail

Travel flexibility

Planning flexibility

Education

Electrical Engineering degree

Job description

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and also provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is worldwide synonymous with Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1300 employees worldwide, we are wherever our customers are around the globe. We supply products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

We are now looking for our new entity in Singapore, talents to support the activities in the SEA region. For this position, you must have a valid full work permit in Singapore. We do not offer sponsorship.

After a deep technical training at our manufacturing plant located in Europe, the candidate will then be in working on projects for the region in our office located in central area of Singapore, where other experienced engineers will be able to give necessary support locally.

As a Field Service Engineer, your responsibilities would be:

• Ensures the troubleshooting, repair and maintenance activities for the after sales service of Sécheron Singapore.
• Carry out preventive and corrective maintenance, upgrading, and renovation of equipment in Secheron Singapore technical center or at customer site.
• Realizes the troubleshooting and/or condition analysis on the ESS devices to determine appropriate repair/maintenance.
• Performs maintenance and repair work in accordance with the relevant technical documentation and procedures.
• Ensures the operational performances of the repaired devices by performing the appropriate routine test.
• Prepare comprehensive intervention reports detailing the purpose of the intervention, work performed, analysis conducted, spare parts used, testing results, and any outstanding/open points, using the designated reporting format and protocols.
• Maintain workshop tools, measuring instruments, and equipment in proper condition.
• Collaborates with the sales and the customer support to promote the service activity to potential clients.
• Preparing of interventions.Gather, with the help of the project team, the necessary information to carry out the mission
• Organization, with the help of the project manager and Engineering team, of the trip to the customer (Singapore or overseas)
• Supervision and verification of the on-site installation
• Responsible for testing and commissioning of the on-site installation
• Provides training for operator and maintenance employee at the customer's site
• If needed, to inform project team about modifications and on errors found on site and participate in the solution proposal
• Participation to the creations and updates of installation, operation, maintenance and commissioning documentation (procedures, test reports, manuals)
• Creation, updating and validation of the training materials for Internal and external trainings
• Performing the training as per the customer requirements (Theoretical or practical)
• Participate in the business development and local office improvement
• Preparation of detailed presentations to the customers

Quality:

• Ensure compliance with safety procedures and company quality standards.
• Ensure all maintenance and support activities comply with company quality procedures and railway standards.
• During maintenance or repair, report any observations that may identify a potential technical risk in a product, and contributes to continuous improvement initiatives.
• Maintain accurate documentation and traceability of interventions and corrective actions.

For this position, the ideal candidate will have/be:

• 3 years of relevant experience in the railway industry.
• Candidate should have proven experience with electrical equipment, preferably DC traction power equipment
• A Degree in Electrical Engineering
• Be fluent, both verbal and written in English
• Strong attention to detail, ensuring the accuracy and quality of service reports
• Work performed within the given timeframe.
• Flexibility of planning, and ability to travel at any given time in the South East Asia up to 1 week per month (depends on projects)
• Flexibility to work during engineering hours and to attend remote meetings with Europe when needed

We have flat hierarchies and encourage direct communication between departments and levels of management. This enables us to make decisions quickly.

We give our employees total responsibility for their job tasks. All employees are encouraged to take initiative and contribute to the company’s operational excellence and have ample opportunities to achieve their personal and career growth objectives.

For more information, please visit our website: https://www.secheron.com/ You can also find us on LinkedIn.

Looking for different opportunities? Please visit our career site: career-opportunities - Sécheron (secheron.com).