Field Service Engineer

NIKON SLM SOLUTIONS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Annual leave 15 days+

AIA insurance - GP, hospital, dental

Promotion track

Job summary

Nikon SLM Solutions Singapore is seeking a Field Service Engineer to install, commission, and maintain our metal additive manufacturing systems at customer sites in Singapore and APAC. The role requires coordinating with HQ in Germany, supporting distributors, and ensuring timely availability of service tools and parts.

You will provide on-site maintenance and training, manage spare parts inventory, and ensure adherence to safety procedures.

Qualifications

• Bachelor of Science in Mechanical Engineering, Electrical/Electronic Engineering, Automation Technology, or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically Metal Laser Powder Bed Fusion.
• Hands‑on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

Responsibilities

• Keep a systematic log of all machine status and provide timely service visits to customers.
• Coordinate with APAC CS team and HQ in Germany to ensure tools and parts are available.
• Collaborate with distributors to support service activities and enhance technical knowledge.
• Assemble, align, install, and commission machines at customer sites.
• Provide on-site maintenance and training as assigned by Head of Service.
• Attend meetings with customers to discuss installation or repair status and timing.
• Manage inventory of spare parts for customers.
• Ensure safety procedures are followed by all team members.
• Operate demonstration machines and facilities as required.
• Work with HQ engineering team for troubleshooting.
• Provide regional support via regular local and international travel.

Skills

Mechanical engineering

Electrical engineering

Automation technology

CAD software

3D printing technology

Metal Laser Powder Bed Fusion

Troubleshooting

Reading electrical schematics

Independent work

International travel

Education

Bachelor’s degree in Mechanical Engineering

Bachelor’s degree in Electrical/Electronic Engineering

Bachelor’s degree in Automation Technology

Equivalent experience

Tools

CAD software

Industrial equipment

Job description

FIELD SERVICE ENGINEER - SINGAPORE

Nikon SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck, Germany, Nikon SLM Solutions has more than 600 employees worldwide.

POSITION DESCRIPTION:

• You will keep a systematic log of all machine status and provide timely service visits to all customers. You will co-ordinate with APAC CS team and HQ in Germany and ensure that service tools and parts are readily available, to avoid unnecessary delays at the customer's end in returning their equipment to working condition following any service visits.
• You will collaborate and support our distributors in your region and support their service activities as well as enhance their technical knowledge to ensure good customer satisfaction.
• You will ensure that customer sites are ready for installation of any new machine and be responsible to assemble, align, install, and commission those machines, to ensure proper operation upon commissioning.
• You will provide on-site maintenance and training for customers as assigned by the Head of Service (HOS).
• You will attend, and schedule when required, meetings with customers to discuss installation or repair status and timing.
• You will be responsible for managing an inventory of commonly required spare parts for customers.
• You will ensure that general safety procedures (fire, electrical shock, powder handling etc.) are complied with by yourself and your teammates.
• You will, when required, operate Nikon SLM Solutions' demonstration machine and other related facilities, adhering to all standard procedures.
• You will work with the HQ engineering team as required for troubleshooting which needs their support.
• You will be required to provide support for your designated region through regular local and international travel. From time to time, you may also be assigned by the HOS to support other regions within APAC.
• You will manage data in C4C and FSM to ensure it is maintained in an up to date manner.

CANDIDATE REQUIREMENTS:

• Bachelor of Science in Mechanical Engineering, Electrical/Electronic Engineering, Automation Technology, or equivalent experience.
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial equipment.
• Computer hardware/software set-up experience.
• Ability to read electrical schematics.
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed Fusion.
• Hands‑on experience with automation systems in manufacturing plants.
• CAD software experience.
• Strong interpersonal and communication skills.
• Ability to travel internationally if requested.
• Ability to work independently and cope with pressure.

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• 15 days annual leave, every year add 1 day up to 21 days
• AIA insurance - GP, hospital and surgical, dental
• Accelerated promotion track for high performers
• A future-proof job with the innovation leader in the AM market
• Work with a great team, the coolest L-PBF technologies and top‑notch companies