Junior Technical Service Engineer(Machinery & Equipment)

ILASER PTE. LTD.; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

iLaser Pte Ltd is looking for a motivated Junior Technical Service Engineer to join our technical service team. This is an entry-level opportunity suitable for candidates starting their career in engineering and technical service. Fresh graduates and candidates with limited working experience are welcome to apply.

Structured product and technical training will be provided. The role provides hands-on exposure to 3D printers, laser machines, CNC equipment and other MAKER equipments, including

Qualifications

• Fresh graduates are welcome to apply; prior industry experience is not required.
• Basic understanding of mechanical, electrical or electronic systems is advantageous.
• Willing to travel to customer sites within Singapore when required.

Responsibilities

• Install, setup, test and commission equipment at office or customer sites.
• Diagnose and troubleshoot mechanical, electrical, electronic, software and equipment issues.
• Carry out preventive maintenance, repair and servicing per procedures.
• Provide timely technical support via phone, messaging, remote support and onsite visits.
• Conduct product demonstrations, basic user training and application guidance.
• Maintain service records, case updates and technical documentation.
• Coordinate with sales, operations and warehouse on installations, service cases and replacement parts.
• Learn new products and complete internal technical training.
• Escalate complex cases appropriately and communicate expected follow-up timelines to customers.
• Perform other reasonable technical duties related to the role when required.

Skills

Hands-on aptitude

Troubleshooting

Communication

Independent learner

Education

NITEC, Higher NITEC, Diploma or Degree in Mechanical Engineering, Mechatronics, Electrical Engineering, Electronics Engineering, Automation, Robotics or related technical discipline

Job description

About the Role

iLaser Pte Ltd is looking for a motivated Junior Technical Service Engineer to join our technical service team. This is an entry-level opportunity suitable for candidates starting their career in engineering and technical service. Fresh graduates and candidates with limited working experience are welcome to apply. Structured product and technical training will be provided.

The role provides hands-on exposure to 3D printers, laser machines, CNC equipment and other MAKER equipments, including installation, troubleshooting, maintenance, customer support and application guidance.

Key Responsibilities

• Perform installation, setup, testing and commissioning of equipment at the office or customer sites.
• Diagnose and troubleshoot mechanical, electrical, electronic, software and equipment-related issues.
• Carry out preventive maintenance, repair and servicing work according to company procedures.
• Provide timely technical support to customers through phone, messaging, remote support and onsite visits.
• Conduct product demonstrations, basic user training and application guidance when required.
• Maintain accurate service records, case updates and technical documentation.
• Coordinate with sales, operations and warehouse teams on installations, service cases and replacement parts.
• Learn new products and technologies and complete required internal technical training.
• Escalate complex cases appropriately and communicate expected follow-up timelines to customers.
• Perform other reasonable technical duties related to the role when required.

Requirements

• NITEC, Higher NITEC, Diploma or Degree in Mechanical Engineering, Mechatronics, Electrical Engineering, Electronics Engineering, Automation, Robotics or a related technical discipline.
• Fresh graduates are welcome to apply; prior industry experience is not required.
• Good hands-on aptitude and interest in machines, engineering equipment and troubleshooting.
• Basic understanding of mechanical, electrical or electronic systems is advantageous.
• Basic computer and software skills.
• Able to communicate clearly and professionally with customers and colleagues.
• Responsible, organised, willing to learn and able to follow technical procedures.
• Able to work independently after completing the required training.
• Willing to travel to customer sites within Singapore when required.

What We Offer

• Structured product and technical training.
• Hands-on exposure to wide range of MAKER equipments.
• Experience in equipment installation, servicing, troubleshooting and customer applications.
• Opportunities to work with consumer, education and professional engineering customers.
• Career development based on performance, technical capability and business needs.