Field Service Engineer

SODICK SINGAPORE PTE. LTD.; Singapore; On-site; SGD 33,480 - 60,264; Full time

Job summary

SODICK SINGAPORE PTE. LTD. is seeking a field service professional to deliver after-sales service including machine installation, troubleshooting, preventive maintenance, and customer support.

You will coordinate spare parts, prepare service reports, and ensure safety and quality on-site at customer locations in Singapore. Ideal candidates have a diploma/NITEC in relevant fields and 2–5 years in machinery service or technical support, with strong English communication skills for customer

Qualifications

• Diploma or NITEC in Mechanical, Electrical, Mechatronics, precision engineering or related field.
• 2–5 years experience in machinery service, maintenance or technical support.
• Proven skills in troubleshooting, machine installation, repair, servicing and preventive maintenance.
• Strong communication skills for customer interaction, site support and service follow-up.
• Proficient in English communication, both written and spoken.

Responsibilities

• Respond promptly to service calls at customer sites to resolve machine issues.
• Diagnose and troubleshoot mechanical, electrical, software, and application-related problems on machines to restore functionality.
• Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness.
• Provide clear technical explanations and support to customers to enhance user understanding and satisfaction.
• Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently.
• Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution.
• Prepare detailed and accurate service reports and update service status to maintain transparent records.
• Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment.
• Support overseas branches or regional customers by providing technical assistance when required.
• Maintain and organise service tools and continuously update technical knowledge to improve service quality.

Skills

Troubleshooting

Machine installation

Preventive maintenance

Repair service

Customer communication

English proficiency

Education

Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field

Job description

Job Summary

To deliver after‑sales service including machine installation, troubleshooting, preventive maintenance, customer support, spare parts coordination, and accurate service reporting.

Responsibilities

• Respond promptly to service calls at customer sites to resolve machine issues
• Diagnose and troubleshoot mechanical, electrical, software, and application‑related problems on machines to restore functionality
• Assist in machine installation, inspection, testing, and commissioning to ensure operational readiness
• Provide clear technical explanations and support to customers to enhance user understanding and satisfaction
• Coordinate with service administration to manage quotations, spare parts procurement, and delivery logistics efficiently
• Escalate complex technical issues to Senior Engineer or Service Manager for timely resolution
• Prepare detailed and accurate service reports and update service status to maintain transparent records
• Adhere strictly to safety procedures at customer sites and company premises to ensure a safe working environment
• Support overseas branches or regional customers by providing technical assistance when required
• Maintain and organise service tools and continuously update technical knowledge to improve service quality

Required competencies and certifications

• Diploma or NITEC in Mechanical, Electrical, Mechatronics, Precision Engineering, or related field
• Minimum 2 to 5 years of experience in machinery service, maintenance, or technical support
• Proven skills in troubleshooting, machine installation, repair, servicing, and preventive maintenance
• Effective professional communication skills for customer interaction, site support, and service follow‑up
• Proficient in English communication, both written and spoken