Field Service Engineer

Leica Microsystems; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

Leica Microsystems Singapore is seeking a Field Service Engineer to manage technical enquiries, installations, qualification, repair and maintenance of Leica products at customer sites across SEA & Taiwan. The role requires coordinating with global teams and channel partners to deliver services and meet SLA commitments.

You will travel up to 20-30% within the territory, require a valid driver's license, and work on-site at customer locations, contributing to customer satisfaction and service

Qualifications

• Experience in Field Service Delivery operation, especially in medical devices and healthcare equipment industry.
• Minimum 5 years of experience in field service delivery function.
• Good team player with excellent communication and interpersonal skills.

Responsibilities

• Manage technical enquiries across SEA & Taiwan region and perform installations, qualification, repair and maintenance of Leica Microsystems products at customer sites.
• Drive growth in service business and meet all service metrics.
• Work with cross-functional teams, global technical teams and channel partners.
• Ensure customer satisfaction and SLA delivery.

Skills

Field service delivery

CRM / Service Lightning

Remote troubleshooting

Planning & multi-tasking

Driver's license

Travel ability

Tools

SFDC Service Lightning

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

Shape the Future with Us!

At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world.

Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what’s possible.

Learn about the Danaher Business System which makes everything possible.

The Field Service Engineer is responsible for managing technical enquiries across SEA and Taiwan region, perform installations, qualification, repair and maintenance of the Leica Microsystems products at customer sites and is instrumental in ensuring customer satisfaction through communication and transfer of know-how to the customers, channel partners and internal company stakeholders.

This position reports to the Service Manager, SEA & Taiwan and is part of the Customer Support function located in our Leica Microsystems Singapore office and will be required to work on-site at customer location either in Singapore or Oversea.

In this role, you will have the opportunity to:

• To drive growth in service business and meet all service metrics
• To work with cross-functional teams, global technical teams and channel partners
• To ensure customer satisfaction and ensure Service Level Agreement (SLA) is delivered

The essential requirements of the job include:

• Experience in the Field Service Delivery operation, especially in medical devices and healthcare equipment industry.
• Minimum 5 years of experience in field service delivery function
• Good team player with excellent communication and interpersonal skills.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

if applicable for role

• Ability to travel - 20 - 30% travel, overnight, within territory or locations

• Must have a valid driver's license with an acceptable driving record
• Ability to lift, move or carry equipment and service tools

It would be a plus if you also possess previous experience in:

• Demonstrated experience in SFDC Service Lightning management CRM tool
• Able to plan and multi-task
• Demonstrated knowledge in technical troubleshooting remotely

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.