Field Engineer

Ailytics; Singapore; On-site; SGD 39,000 - 61,000; Full time

Job summary

Ailytics in Singapore is hiring a Field Engineer to deploy and commission CCTV systems at client sites worldwide. You will be the on-the-ground face of the company, installing hardware, integrating it with existing networks, and training client teams to operate the system confidently.

The role requires hands-on installation skills, strong communication, and willingness to travel both domestically and overseas for deployments and client meetings.

Qualifications

• 2+ years of client-facing field experience on site and in meetings.
• Hands-on CCTV/IP camera installation and commissioning.
• Experience with network systems and on-site issue resolution.
• Ability to deliver onboarding or training to non-technical users.
• Willingness to travel overseas for deployments and client visits.

Responsibilities

• Install, configure and commission CCTV cameras and related hardware at client sites.
• Connect and integrate hardware with clients' camera systems and networks.
• Diagnose and fix hardware, network and camera issues on site and remotely.
• Serve as main on-site contact from site survey to handover.
• Run onboarding and training sessions for client teams.
• Travel overseas for hardware deployments and client meetings when required.
• Escalate complex issues and coordinate with internal teams until resolution.
• Maintain installation records, site docs and deployment checklists.
• Share field feedback with product and engineering teams.

Skills

Client-facing

On-site deployment

Diagnostics & troubleshooting

Communication

Time management

Tools

IP cameras

Networking

CCTV installation

Job description

Here at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 500 million square meters!

We are looking for a Field Engineer to support our camera-based solutions at client sites in Singapore and overseas. You'll be the on-the-ground face of the company: deploying hardware, getting systems running, and training client teams to use them.

This is a hands-on, client-facing role with regular travel between sites, plus overseas trips for deployments and client meetings.

What You'll be Doing

• Install, configure and commission CCTV cameras and related hardware at client sites
• Connect and integrate our hardware with clients' existing camera systems and networks
• Diagnose and fix hardware, network and camera issues on site and remotely
• Act as the main on-site contact for clients, from site survey through handover
• Run onboarding and training sessions so client teams can use the system confidently
• Travel overseas for hardware deployments and client meetings when required
• Escalate complex issues to internal teams and follow them through to resolution
• Keep installation records, site documentation and deployment checklists up to date
• Share field feedback with the product and engineering teams

Our Ideal Requirements

• 2+ years of experience dealing directly with clients, on site and in meetings
• Hands-on experience installing CCTV / IP camera systems
• Experience working with network systems and resolving technical issues on site
• Able to plan and deliver onboarding or training sessions to non-technical users
• Willing to travel overseas for hardware deployments and client visits
• Good communication, problem-solving and time-management skills

Why Work At Ailytics?

• This is an opportunity to create lasting impact and explore the intersection of AI and safety.
• We're a start-up that's still in its early stages. If you're looking for an environment where you can really make an impact, this is it.
• We value strong standards, high transparency, and low egos. Let us know if this sounds like you.