facility specialist (12 hours shift)

5 STONES HRM PTE. LTD.; Singapore; On-site; SGD 20,000 - 36,000; Full time

Job summary

5 STONES HRM PTE. LTD. is seeking a diligent DC Operations Associate to support large-scale data centre infrastructure in Defu or Loyang. The role requires hands-on monitoring, incident escalation, and coordination with contractors to keep services running 24x7.

You will document requests in the ticketing system, uphold ITIL processes, and assist with audits and reports. Fresh graduates with relevant qualifications are welcome, with on-call standby as needed.

Qualifications

• Diploma or degree in Computing, Electrical or Mechanical Engineering.
• 1 year of 24x7 DC or facilities operations experience, or fresh graduate with relevant qualifications.
• General knowledge of M&E and network critical infrastructure.
• Broad knowledge of DC facilities systems (PDUs, UPS, DC Rectifiers, DRUPS, CRAUs, DX cooling, fire protections).

Responsibilities

• Monitor data centre infrastructure 24x7 and respond to incidents.
• Act as Level 1 escalation point for on-site incidents and handle remote requests within SLA.
• Document requests and incidents in the internal ticketing system accurately.
• Deliver ITIL compliance for incident, problem and change management.
• Coordinate with contractors and vendors; inspect completed work.
• Plan and support preventive and reactive maintenance with minimal service disruption.
• Participate in audits and generate required reports.
• Perform other duties or projects as assigned by Management.

Skills

24x7 standby recall

Team player

Pressure management

Education

Diploma/Degree in Computing/Electrical/Mechanical Engineering

Job description

work location: Defu or Loyang

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

• Support the organisation's data centre services through active 24x7 monitoring of the infrastructure
• Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA
• Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc
• Deliver ITIL compliance process conformance for incident, problem and change management
• Ensure effective implementation of safety, security and customer support policy and procedures
• Coordinate and provide support to contractors and vendors as well as inspecting completed work
• Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services
• Participate and support internal and external audits for internal stakeholders and customers
• Generate accurate and regular reports when required
• Any other duties or project as assigned by the Management

Requirements

• Tertiary/ Diploma in Computing/Electrical/Mechanical Engineering or related field
• At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering
• Possess general knowledge of M&E and Network Critical Infrastructure
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc
• Meticulous team player with the ability to work under pressure in a fast-pace environment
• Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary