Facilities Senior Associate

7-ELEVEN; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Guardian Health & Beauty is seeking a Facilities Senior Associate to oversee safe, efficient operation of building facilities and M&E assets across SSC, DC and Singapore stores. You will ensure a proper working environment, manage documentation, and coordinate maintenance with approved vendors.

The role requires a degree in facilities management or related field, plus 3 years in facilities operations and vendor management.

Qualifications

• Degree in Facilities Management, Engineering, Building Services, or related field.
• 3 years of experience in facilities management, building operations, or M&E maintenance within commercial, retail, or warehouse environments.
• Proven experience in managing building operations, maintenance works, and vendor performance.
• Experience in contractor/vendor management and service contract negotiation.
• Strong understanding of building services, M&E systems, and PPM processes.
• Knowledge of regulatory compliance including EHS, fire safety, and ESG requirements.
• Strong analytical and problem-solving skills with ability to conduct root cause analysis.
• Proficient in Excel and basic reporting/documentation systems.

Responsibilities

• Oversee daily facilities operations, assets, and systems across stores, offices, and warehouses to ensure a safe, compliant environment.
• Maintain asset inventory, tagging, tracking, and lifecycle management of facilities-related assets.
• Manage Planned Preventive Maintenance (PPM) programs and coordinate with approved vendors.
• Conduct root cause analysis of facility-related issues and implement corrective actions.
• Administer documentation, ISO records, iPOS approvals, certificates, licenses, service records, and audit documentation.

Skills

Analytical thinking

Stakeholder management

Communication skills

Problem-solving

Education

Degree in Facilities Management

Tools

Microsoft Excel

Job description

About Us

Established in 1972, Guardian Health & Beauty is Singapore’s Number 1 Health and Beauty retailer. With more than 110 stores nation-wide, it retails a comprehensive range of health & beauty products. Guardian has evolved from its pharmacy roots to a holistic one-stop solution for customers’ health and beauty needs. It continues to expand its products and service range to meet the redefinition of beauty by today’s customers – where health meets beauty.

With a strong health heritage, it has the largest network of award-winning pharmacists and a wide selection of health products. Professional services such as patient-care counselling, dispensary services, beauty and personal care solutions are offered at stores as a convenient one-stop for health and beauty. Guardian also operates its online store with more than 9,000 products available and offers the “Click & Collect” services.

Guardian Health & Beauty is a Progressive Wage (PW) mark accredited company.

Role Purpose

The Facilities Senior Associate handles the efficient, safe, and effective operation of building facilities and M&E asset management across SSC, DC and Singapore Stores. The role ensures a proper, safe, and functional working environment for all stakeholders.

Principal Accountabilities

• 1.Facilities Management Operations, Documentation & Administration
  • Oversee the daily operations of building facilities, M&E assets, and equipment across stores, offices, and warehouses to ensure a safe, compliant, and functional environment for all stakeholders.
  • Maintain asset inventory, tagging, tracking, and lifecycle management of facilities-related assets.
  • Manage Planned Preventive Maintenance (PPM) programs and ensure timely execution of maintenance activities by approved vendors.
  • Conduct root cause analysis of facility-related issues and implement corrective and preventive actions to minimise recurrence.
  • Manage service requests, feedback, and complaints, ensuring timely resolution through effective stakeholder engagement and regular review sessions.
  • Administer and maintain the MyFM application, including user support, system updates, onboarding training for new hires, and refresher training for stakeholders.
  • Coordinate and manage building improvement, renovation, reinstatement, and retrofitting projects within tenanted premises.
  • Lead the procurement and contract management of facilities-related services, equipment, and assets in accordance with DFI procurement policies, SOPs, and governance requirements.
  • Maintain accurate facilities documentation, including weekly reports, ISO documentation, iPOS approvals, certificates, licences, service records, and audit documentation.
  • Ensure documentation is maintained and readily available for internal and external audits
• 2.Budget & Cost Management
  • Manage facilities-related operating expenses and service contracts, providing regular updates to stakeholders on cost implications and changes.
  • Prepare, monitor, analyse, and control OPEX and CAPEX budgets to ensure effective cost management and budget compliance.
  • Identify opportunities for cost optimisation while maintaining operational efficiency and service standards.
  • Review vendor performance and expenditure to ensure value for money and service excellence.
• 3.Regulatory Compliance, Safety & Sustainability
  • Serve as the appointed Chief Fire Warden, Safety Management Committee (SMC) representative, or Site Incident Controller (SIC), promoting workplace safety and ensuring compliance with fire safety regulations.
  • Act as the liaison officer for security, safety, and emergency response matters within the assigned cluster when required.
  • Ensure compliance with all applicable regulatory requirements, including Environmental, Health & Safety (EHS), fire safety, workplace safety, and building regulations.
  • Coordinate annual building shutdowns, statutory testing, inspections, and maintenance activities with stakeholders and approved vendors.
  • Support ESG, sustainability, waste management, and water efficiency initiatives by coordinating data collection and submissions to relevant authorities.
  • Drive continuous improvement initiatives to enhance operational efficiency, sustainability, and compliance standards.
• 4.Regulatory Compliance, Safety & Sustainability
  • Build and maintain strong relationships with internal stakeholders, landlords, service providers, and contractors.
  • Monitor vendor performance against service level agreements (SLAs) and contractual obligations.
  • Ensure contractors comply with DFI policies, safety requirements, and regulatory standards while performing works on-site.
• 5.Any other ad-hoc duties.

REQUIREMENT AND QUALIFICATIONS

• Degree in Facilities Management, Engineering, Building Services, Mechanical/Electrical Engineering, or related field
• 3 years of experience in facilities management, building operations, or M&E maintenance within commercial, retail, or warehouse environments
• Proven experience in managing building operations, maintenance works, and vendor performance
• Experience in contractor / vendor management and service contract negotiation
• Strong understanding of building services, M&E systems, and Planned Preventive Maintenance (PPM) processes
• Strong knowledge of regulatory compliance, including EHS, fire safety, and ESG requirements
• Strong analytical and problem-solving skills with ability to conduct root cause analysis
• Proficient in Microsoft Excel and basic reporting / documentation systems (e.g. ISO documentation, iPOS or equivalent systems)
• Good stakeholder management and communication skills across internal teams and external vendors
• Ability to manage multiple priorities, work independently, and handle operational issues in a fast-paced environment