Facilities Quality & Audit Specialist (Soft Services)

Surbana Jurong Consultants Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Surbana Jurong Consultants Pte Ltd role focuses on supporting FM quality and operational excellence across assigned accounts, with emphasis on soft services, audits and contractor performance. The incumbent will develop FM schedules, conduct routine inspections, analyse findings and drive CAPA actions.

Responsibilities include preparing audit reports, monitoring contractor performance, maintaining QMS documentation and coordinating with internal stakeholders to drive continuous improvement.

Qualifications

• Degree in Facilities Management, Engineering or a related discipline.
• Prior experience in FM operations, auditing, quality management or a related field is preferred.
• Good understanding of soft services such as cleaning, landscaping and pest control would be an advantage.
• Strong analytical skills with ability to interpret data and translate findings into improvements.
• Proficient in Microsoft Office, particularly Excel, PowerPoint and Word.
• Strong communication, coordination and stakeholder management skills.

Responsibilities

• Develop and manage FM schedules for soft services, including cleaning, landscaping and pest control, and conduct routine site inspections.
• Prepare, review and maintain Quality Management System (QMS) documentation as required.
• Plan, execute and compile audit reports and findings for assigned accounts.
• Analyse audit findings and follow up on the implementation of CAPA.
• Prepare management meeting slides and reports based on audit data, trends and analysis.
• Monitor and review contractors' performance against agreed service standards and requirements.
• Work closely with internal stakeholders and service providers to drive continuous improvement in service quality and operational standards.

Skills

Analytical skills

MS Office

Excel

PowerPoint

Word

Stakeholder management

Communication

Detail-oriented

Independence

Education

Bachelor's degree in Facilities Management, Engineering or related discipline

Tools

MS Office Suite

Excel

PowerPoint

Word

Job description

The Surbana Jurong Consultants Pte Ltd role focuses on supporting FM quality and operational excellence across assigned accounts, with emphasis on soft services, audits and contractor performance. The incumbent will develop FM schedules, conduct routine inspections, analyse findings and drive CAPA actions.

Responsibilities include preparing audit reports, monitoring contractor performance, maintaining QMS documentation and coordinating with internal stakeholders to drive continuous improvement.