Facilities & Events Administrative Executive

Digo Corporation Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

Digo Corporation Pte Ltd is seeking an Events Administrative Executive to provide relief coverage for Facilities and Events Administration. You will handle enquiries via telephone and email, manage faults and work requests, and ensure timely follow-up and closure of issues.

You will record service requests in the CMMS, assist with KPI tracking, and coordinate with internal teams on bookings, vendor liaison, and reporting.

Qualifications

• Diploma, Higher Nitec, Nitec, WSQ skills certification or equivalent in Administration, Event Administration, Business Management, Media/Mass Communication, Event Management or related field.
• At least 3 years of relevant experience in event administration, facilities administration, helpdesk operations, customer service or similar coordination roles preferred.
• Sufficient event-related experience to meet requirements of the Events Administrative Executive role.

Responsibilities

• Provide relief coverage for Facilities and Events Administration functions when required.
• Handle telephone, email and other communication channels for enquiries, complaints, faults, work requests and feedback.
• Record and update service requests and faults in the CMMS, monitor outstanding cases and follow up until closure.
• Assist with KPI tracking, reporting and monitoring of service response and completion.
• Maintain records for workstation, room and key issuance/returns and update inventory records.
• Assist with facility, venue, meeting and conference room bookings.
• Handle event enquiries and coordinate with internal users, external hirers and relevant operational teams.
• Prepare and maintain event documents, booking records, cost calculations, Letters of Offer/Acceptance, billing information and supporting documents.
• Liaise with hirers on venue applications, event requirements, payments and outstanding matters.
• Maintain event records and prepare reports on events, venue usage, rental/revenue and operational matters.
• Coordinate with the Car Park Team on complimentary tickets and car park reservations when required.
• Prepare monthly reports, statistics, meeting minutes and other administrative documents.
• Support data checking, filing, document control and CMMS/event-system updates.
• Coordinate with Facilities, Events, technical teams and other internal/external stakeholders.
• Perform other related administrative and operational duties as required.

Education

Diploma / Higher Nitec / Nitec / WSQ in Administration or Event Management or related field

Job description

• Provide relief coverage for Facilities and Events Administration functions when required.

• Handle telephone, email and other communication channels for enquiries, complaints, faults, work requests and feedback.

• Record and update service requests and faults in the CMMS, monitor outstanding cases and follow up with relevant teams until closure.

• Assist with KPI tracking, reporting and monitoring of service response and completion.

• Maintain records for workstation, room and key issuance/returns and update inventory records.

• Assist with facility, venue, meeting and conference room bookings.

• Handle event enquiries and coordinate with internal users, external hirers and relevant operational teams.

• Prepare and maintain event documents, booking records, cost calculations, Letters of Offer/Acceptance, billing information and supporting documents.

• Liaise with hirers on venue applications, event requirements, payments and outstanding matters.

• Maintain event records and prepare reports on events, venue usage, rental/revenue and operational matters.

• Coordinate with the Car Park Team on complimentary tickets and car park reservations when required.

• Prepare monthly reports, statistics, meeting minutes and other administrative documents.

• Support data checking, filing, document control and CMMS/event-system updates.

• Coordinate with Facilities, Events, technical teams and other internal/external stakeholders.

• Perform other related administrative and operational duties as required.

Requirements

Diploma, Higher Nitec, Nitec, WSQ skills certification or equivalent qualification in Administration, Event Administration, Business Management, Media/Mass Communication, Event Management or a related field.

At least 3 years of relevant experience in event administration, facilities administration, helpdesk operations, customer service or similar coordination roles is preferred.

Have sufficient event-related experience to meet the requirements of the Events Administrative Executive role.