F&B SUPERVISOR

AH MEI HOLDINGS PTE. LTD.; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

AH MEI HOLDINGS PTE. LTD. is seeking an Outlet Manager to oversee a Coffeeshop or Food Court and lead daily operations, staffing, and service excellence.

You will monitor sales, manage inventory and ordering, ensure SFA food safety compliance, handle customer feedback, and recruit and train team members to maintain high standards. This role requires flexibility to work weekends and public holidays in a fast-paced setting.

Qualifications

• Experience in managing F&B outlets.
• Ability to oversee operations and manpower planning.
• Strong focus on food safety and customer service.

Responsibilities

• Oversee the designated Coffeeshop or Food Court and manage operations and manpower planning.
• Monitor and be responsible for sales performance of the outlet.
• Order goods and supplies; receive and check inventory.
• Ensure compliance with SFA food safety regulations.
• Investigate customer complaints related to service and product quality.
• Attend to customers’ needs, complaints and enquiries.
• Recruit, train, supervise and develop staff.
• Perform related duties as required.

Skills

Staff management

Sales monitoring

Inventory control

Food safety

Customer service

Team training

Job description

Job Description

• Oversee and manage the designated Coffeeshop or Food Court and its operational and manpower planning


• Monitor and be responsible for sales performance of respective outlets


• Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies


• Ensure food safety regulations are followed as according to SFA’s policy


• Involve in investigation of issues relating to customer complain (Service and Product Quality)


• Attending to customers’ needs, complaints and enquiries


• Recruit, train, supervise and develop staff


• Perform related duties/tasks as required

Job Requirements

• With passion in working in F&B industry and its operational processes.


• Able to work on weekends and public holidays, 6-day work week.


• Adaptive to fast paced environment, resilient to changes and willing to accept new challenges.


• Able to work independently and in a team.


• Excellent interpersonal skills with the ability to communicate with all level of employees.


• Good communication and interpersonal skills


• High initiative and positive attitude