Resturant Supervisor

CHWAN URBAN FOOD PTE. LTD.; Singapore; On-site; SGD 37,000 - 45,000; Full time

Benefits offered by this job

Staff meals provided

Job summary

CHWAN URBAN FOOD PTE. LTD. in Singapore is seeking an experienced Shop Service Supervisor to lead front-of-house operations and elevate service standards. You will drive guest experiences, supervise and train the team, and collaborate with the kitchen to optimize the menu and profitability.

The role demands strong leadership, a customer-focused mindset, and the ability to push sales through promotions and exceptional service. 44-hour weeks, with 1–1.5 days off, and staff meals are provided.

Qualifications

• Minimum 5 years of experience in F&B or retail service industry.
• Proven leadership experience in a supervisory or managerial role.
• Strong understanding of service operations and customer experience.
• Business-minded with the ability to drive sales and improve performance.
• Excellent communication and team management skills.

Responsibilities

• Establish and implement service SOPs to ensure consistent and high-quality guest experience
• Lead, train, and motivate the service team to achieve performance targets
• Take ownership of outlet performance and revenue growth
• Build and maintain strong relationships with returning and VIP customers
• Plan and execute promotions and marketing activities to drive traffic and sales
• Collaborate with the kitchen team to analyze and optimize the menu, improving sales and profitability
• Oversee daily front-of-house operations and ensure smooth service flow

Skills

Leadership

Customer experience

Team management

Communication

Proactive

Job description

We are seeking an experienced and driven Shop Service Supervisor to lead our front-of-house operations and elevate both service standards and business performance.

About Us

Our outlets are located in prime, high-end areas in Singapore, including Sentosa Weave, CHIJMES, and Marina Bay. We offer a refined dining environment with a comfortable, fully air-conditioned workspace.

Key Responsibilities

• Establish and implement service SOPs to ensure consistent and high-quality guest experience
• Lead, train, and motivate the service team to achieve performance targets
• Take ownership of outlet performance and revenue growth
• Build and maintain strong relationships with returning and VIP customers
• Plan and execute promotions and marketing activities to drive traffic and sales
• Collaborate with the kitchen team to analyze and optimize the menu, improving sales and profitability
• Oversee daily front-of-house operations and ensure smooth service flow

Requirements

• Minimum 5 years of experience in F&B or retail service industry
• Proven leadership experience in a supervisory or managerial role
• Strong understanding of service operations and customer experience
• Business-minded with the ability to drive sales and improve performance
• Excellent communication and team management skills
• Proactive, responsible, and hands-on
• PR/SC/LTPV

Working Hours & Benefits

• 44 hours per week
• 1–1.5 days off per week
• Staff meals provided (3 meals on working days)
• Salary: SGD 3,300 – 4,000 per month
• Higher salary negotiable for exceptional candidates

Contact

LEO: @gmail.com; WA: +65 820