F&B Shift Leader: Service Excellence & Operations

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 28,000 - 42,000; Full time

Job summary

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Shift Leader in Singapore to supervise restaurant service and ensure orders match tickets. You will verify accuracy, handle payments on a POS or similar device, and assist guests with emphasis on safety, hygiene, and service standards.

The role requires flexibility to work weekdays and public holidays, strong teamwork, and a proactive customer-focused approach in a fast-paced hotel environment.

Qualifications

• Experience in food and beverage service preferred.
• Ability to follow procedures and safety policies.
• Strong communication and teamwork skills.

Responsibilities

• Apply quality systems and standard operating procedures.
• Contribute to customer service across platforms.
• Cultivate productivity and an innovative mindset.
• Demonstrate the service vision to guests.
• Follow food and beverage safety and hygiene policies.
• Implement operations for service excellence.
• Interact with and serve F&B guests.
• Maintain F&B service environment.
• Maintain quality control procedures.
• Prepare for service and setup.
• Project a positive and professional image.
• Provide go-the-extra-mile service.
• Provide safety and security for guests.
• Respond to service challenges and resolve issues.
• Solve problems and make decisions at operations level.
• Use essential features of a computer and basic software.
• Use primary functions and applications of a tablet.
• Work in a diverse service environment.
• Able to work Weekdays and Public Holidays

Skills

Quality systems

Customer service

Productivity mindset

Service vision

Food & beverage safety

Operations excellence

Interact with guests

Service environment

Quality control

Prepare for service

Professional image

Go-the-extra-mile service

Guest safety & security

Problem solving

Computer basics

Tablet apps

Diversity in service

Weekdays & Public Holidays

Tools

POS system

Tablet usage

Job description

SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. is seeking a Shift Leader in Singapore to supervise restaurant service and ensure orders match tickets. You will verify accuracy, handle payments on a POS or similar device, and assist guests with emphasis on safety, hygiene, and service standards.

The role requires flexibility to work weekdays and public holidays, strong teamwork, and a proactive customer-focused approach in a fast-paced hotel environment.