F&B Service Team Leader (Banquet)

UOL Claymore Investment Pte Ltd; Singapore; On-site; SGD 36,000 - 51,000; Full time

Job summary

Pan Pacific Orchard Singapore is seeking a self-motivated Service Team Leader (Banquet) to ensure events run seamlessly. You will lead a team of banquet associates, brief staff, supervise setup, and maintain guest service quality.

You will handle guest inquiries, escalate complaints, ensure safety, and prepare event reports. We offer equal opportunity employment and opportunities to grow in a vibrant hospitality group.

Qualifications

• Self-motivated leader with excellent communication skills.

Responsibilities

• Conduct roll-calls before events to brief associates on assignments.
• Resolve guests' complaints and enforce alcohol service policy.
• Lead and supervise banquet associates to meet hotel standards.
• Supervise event space setup and inspect layouts for quality and hygiene.
• Check equipment and report repairs or maintenance needs.
• Close bills and raise event reports after all events.
• Ensure safety practices and protect hotel properties.

Job description

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your career with us!

Service Team Leader (Banquet) will be required to maintain constant contact with the host, to ensure that the event runs seamlessly. He/She is also responsible to ensure that the function rooms are kept clean, tidy and maintains detailed reports for the management regarding each event that is held.

Our Expectations:

• Conduct roll-calls before event to brief associates on job assignments and details of event.
• Resolve guests' complaints and maintains the authority to refuse alcoholic beverages to intoxicated customers.
• Lead and supervise a team of banquet associates which includes ensuring that the team adheres to grooming standards and delivers banquet service according to the hotel standards.
• Supervise the set-up of event space and inspects function layouts and settings, ensuring adherence to service quality and hygiene standards.
• Check and inspect Banquet facilities and equipment on a regular basis and reports any repair and maintenance.
• Assist the Banquet Operations Manager in carrying out his/her function to efficiently administer and organize the Banquet Operations.
• Close bill and raise event report after all events.
• Comply with all relevant Workplace Safety & Health practices and maintains a safe workplace for all associates.
• Ensure that the Hotel's properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel's properties and facilities promptly and appropriately.

We are looking for a self-motivated Service Team Leader (Banquet) with excellent communication skills. You should be attentive to the guests and knowledgeable in the hospitality industry best practices with the ability to adapt to ever changing requirements and needs of customers.

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.