F&B Service Captain

STAG'S HEAD RESTAURANT PTE. LTD.; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

Sign-on bonus up to $3,000

Monthly incentives package

Staff meals

50% employee discount at our group of餐

Late-night transportation

Job summary

Stag's Head Steakhouse @ Pan Pacific Hotel is seeking a dedicated F&B Service Captain to elevate the guest experience in a fast-paced, dynamic environment. You will lead service, supervise your section, and ensure high standards while sharing menu knowledge confidently with guests.

Join a British-inspired steakhouse known for its refined, contemporary edge. The role offers a structured schedule, opportunities to influence guest experience, and a supportive team culture within the Pan Pacific

Qualifications

• Experience delivering high-quality guest service in a fast-paced hospitality setting.
• Ability to lead a service team and manage guest inquiries effectively.
• Strong communication and problem-solving skills in a dining room environment.

Responsibilities

• Connect with guests, anticipate needs, and ensure an exceptional dining experience.
• Collaborate with teammates to ensure smooth operations and happy customers.
• Lead by example, supervise your section, and guide junior team members.
• Become an expert on the menu, services, and offerings to answer guests confidently.
• Handle calls, manage reservations, and ensure seamless guest flow.

Skills

Guest service leadership

Team supervision

Guest interaction

Job description

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore's dining scene - is on the hunt for a dedicated and charismatic F&B Service Captain . This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we're looking for people who want to bring their ideas, personality, and passion to the table. Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come.

What You'll Do:

• Connect with guests - Anticipate their needs, answer their queries, and ensure their time with us is exceptional.


• Team up - Collaborate with teammates to ensure smooth operations and happy customers.


• Go above and beyond - Take initiative to exceed expectations and leave lasting impressions.


• Know our stuff - Become an expert on our menu, services, and offerings so you can share them confidently.


• Support operations - Answer calls, manage table reservations, and ensure seamless customer flow.


• Lead by example - Supervise your section, set the standard for service, and guide junior team members.


• Be Versatile - Take on ad-hoc duties as needed, ensuring every detail is just right.

What Can You Bring to the Table?

• A supportive personality and can-do attitude.


• Strong problem-solving, organizational, and motivational skills.


• A passion for working in a fast-paced, dynamic environment.


• A guest-first mindset and a knack for making people feel welcome.


• Excellent interpersonal and communication skills.


• An ability to represent our restaurant, brand, and company with pride and professionalism.

What's in It for You?

• Up to $3,500 monthly + Monthly Incentives Package


• Sign-on bonus of up to $3,000


• 5-day workweek with flexible shifts


• Group insurance coverage for peace of mind, staff meals and 50% employee discount at our group of restaurants, late-night transportation for your convenience

Singaporeans/ PRs only.