Captain, Jackson Miller

Singapore Swimming Club; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

Singapore Swimming Club is seeking a Captain to lead service on the floor, engage with guests, and drive a refined dining experience for members and guests. You will supervise a service team, coordinate with kitchen and bar, and uphold SOPs while delivering warm, professional table service.

The role emphasizes teamwork, upselling, and maintaining impeccable presentation. Rotating shifts include weekends and public holidays, with a focus on guest satisfaction and service excellence.

Qualifications

• Friendly, approachable demeanor essential.
• Strong communication with guests and team.
• Willingness to learn and hands-on attitude.
• Ability to work in a fast-paced fine dining environment.
• Basic knowledge of POS systems and cash handling.
• F&B or customer service experience is a bonus, not required.

Responsibilities

• Lead service on the floor during shifts to ensure elevated dining experience.
• Supervise service crew and ensure SOPs are followed.
• Deliver warm, professional table service and anticipate guest needs.
• Coordinate pre-service briefings and service sequencing for smooth delivery.
• Support upselling of menu items, wine pairings, and signatures.
• Ensure proper table setup and mise en place according to standards.
• Maintain close coordination with kitchen and bar for accurate orders and consistency.
• Monitor service quality and provide on-the-job guidance to sustain excellence.
• Handle guest feedback with first-level recovery and escalation when needed.
• Keep service stations and dining areas clean, hygienic and organized.
• Support training and mentoring of new staff to uphold consistency.
• Adhere to health, safety, and Club policies.
• Perform other duties to support F&B operations as assigned by Management.

Skills

Customer service

Communication

Calm under pressure

Team leadership

POS systems

Cash handling

Guest relations

Job description

We're Hiring: Captain, Jackson Miller

Do you enjoy being on the floor, leading service with confidence, and creating memorable dining moments? As our Captain, you'll play a key role in bringing a fine dining experience to life by engaging with guests and ensuringevery detail is thoughtfully delivered. If you take pride in refined service, enjoy working closely with a passionate team, and love making guests feel truly welcome, we'd be delighted to have you join us!

Key Responsibilities

• Lead service on the floor during assigned shifts, ensuring seamless service flow and an elevated dining experience for members and guests.
• Supervise and guide service crew on duty, ensuring adherence to fine dining service standards, etiquette, and SOPs.
• Deliver warm, professional, and attentive table service, anticipating guests’ needs and ensuring personalised service throughout the dining experience.
• Conduct pre-service briefings and coordinate service sequencing to ensure smooth and timely delivery of food and beverages.
• Support upselling initiatives by confidently recommending menu items, wine pairings, and signature offerings.
• Ensure proper table setup, mise en place, and presentation in accordance with fine dining standards.
• Maintain close coordination with the kitchen and bar teams to ensure accurate orders, timely service, and product consistency.
• Monitor service quality throughout the shift and provide on-the-job guidance to maintain service excellence.
• Handle guest feedback and service concerns professionally, providing first-level service recovery and escalating matters when necessary.
• Ensure cleanliness, hygiene, and organisation of service stations and dining areas in line with food safety and sanitation standards.
• Support training and mentoring of new service staff and casual employees to uphold service consistency.
• Adhere to all health, safety, and operational policies of the Club.
• Perform and support other operational duties as assigned by the Management to support F&B operations and service excellence.

Requirements

• Friendly and approachable with good communication skills.
• Willingness to learn and a hands-on attitude.
• Ability to stay calm and focused in a fast-paced environment.
• Basic knowledge of POS systems and cash handling is an advantage.
• Able to work rotating shifts, including weekends and public holidays.
• Previous F&B or customer service experience is a bonus, but not a must.

Why Join Us?

At Singapore Swimming Club, this isn’t just a job - it’s your chance to be part of the energy that brings our community to life. From sports and social activities and events to food and fun, you'll join a warm, collaborative team that values creativity, initiative, and joy in the everyday. Do what you love while creating meaningful experiences for our members.