F&B Outlet Lead: Service, Ops & Team Coaching

KITCHEN MAFIA PTE. LTD.; Singapore; On-site; SGD 40,000 - 58,000; Full time

Job summary

Kitchen Mafia Pte. Ltd. in Singapore is seeking an Assistant Outlet Manager to lead frontline teams, oversee daily operations, and ensure top service standards. You will schedule staff, manage inventory, handle cashiering, and maintain food safety compliance.

The role requires strong leadership, excellent communication, and a customer-focused mindset, with flexibility to work across shifts, weekends, and public holidays. Located at Age.3, ION Orchard, Singapore.

Qualifications

• Prior F&B experience, especially in kiosks, QSR, or high-volume concepts.
• Supervisory or team-lead experience in fast-paced environments.
• Strong customer service mindset and communication skills.
• Responsible and organized with ownership of outlet operations.
• Able to work shifts, weekends, and public holidays.
• Well-groomed, presentable, professional appearance.

Responsibilities

• Lead, supervise, and motivate the frontline team during shifts to maintain efficient service and team performance.
• Manage daily outlet operations with the Outlet Manager to achieve sales, productivity, and cost targets.
• Oversee staff scheduling, deployment, and attendance for peak and off-peak hours.
• Train and coach team members to uphold service standards and procedures.
• Monitor stock levels, manage ordering, control wastage, maintain inventory records.
• Ensure cashiering and daily sales closing procedures are completed accurately and timely.
• Maintain cleanliness, food safety, and hygiene standards to comply with regulations.
• Handle customer feedback and resolve service issues to enhance satisfaction.
• Take charge of the outlet in the absence of the Outlet Manager to ensure continuity.

Skills

F&B experience

Team leadership

Customer service

Organized

Shift work

Professional appearance

Job description

Kitchen Mafia Pte. Ltd. in Singapore is seeking an Assistant Outlet Manager to lead frontline teams, oversee daily operations, and ensure top service standards. You will schedule staff, manage inventory, handle cashiering, and maintain food safety compliance.

The role requires strong leadership, excellent communication, and a customer-focused mindset, with flexibility to work across shifts, weekends, and public holidays. Located at Age.3, ION Orchard, Singapore.