F&B Operations Leader – Guest Experience

ALTITUDE ORANGE GROVE PTE. LTD.; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

The Standard, Singapore is seeking an hands-on F&B Operations Manager who thrives in a dynamic, high-volume setting to lead our outlets and guest experiences. Reporting to the Director of Food & Beverage, you will supervise service teams, drive operational excellence and commercial performance while embodying The Standard's creative and people-first spirit.

You will develop teams, maintain brand standards, and actively contribute to events and promotions, ensuring memorable dining and bar

Qualifications

• Certificate or Diploma in Hospitality Management or related discipline.
• At least 2 years of experience in a similar F&B operations role.
• Experience in hotel, lifestyle hotel, restaurant, bar or high-volume dining.
• Experience managing multiple F&B outlets (restaurants, bars, In-Room Dining).
• Strong knowledge of restaurant/bar operations, guest relations and service standards.
• Proven experience in team supervision, coaching and training.
• Understanding of revenue tracking, labour productivity, cost control, inventory, wastage and POS procedures.
• Knowledge of Singapore food safety, hygiene, safety and liquor licensing requirements.

Responsibilities

• Lead daily operations of multiple F&B outlets during peak service periods.
• Ensure service standards, procedures and brand expectations are consistently delivered.
• Monitor outlet readiness, cleanliness, ambience, equipment and service flow.
• Oversee In-Room Dining standards including order accuracy, timing, presentation and billing.
• Engage with guests, gather feedback and provide personalised experiences.
• Resolve guest concerns and service recovery promptly and professionally.
• Support private events, group bookings, activations, themed nights and promotions.

Skills

Leadership

Guest relations

Communication

Problem-solving

Team supervision

Education

Certificate/Diploma in Hospitality Management

Tools

POS procedures

Job description

The Standard, Singapore is seeking an hands-on F&B Operations Manager who thrives in a dynamic, high-volume setting to lead our outlets and guest experiences. Reporting to the Director of Food & Beverage, you will supervise service teams, drive operational excellence and commercial performance while embodying The Standard's creative and people-first spirit.

You will develop teams, maintain brand standards, and actively contribute to events and promotions, ensuring memorable dining and bar