F&B Operations Director – Multi-Outlet Excellence

JP PEPPERDINE GROUP PTE. LTD.; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

JP Pepperdine Group is seeking an Operations Manager for Food & Beverage to oversee multiple outlets in Singapore, driving operational excellence, service quality, food safety, profitability and manpower optimization.

The role works closely with senior management to ensure brand standards, successful campaigns, and an exceptional guest experience while developing future leaders and fostering a high-performing workforce.

Responsibilities

• Oversee the day-to-day operations of all outlets to ensure smooth, efficient and profitable business operations.
• Establish, implement, and continuously improve SOPs to ensure consistency in service quality, food safety, hygiene, and operational excellence across all outlets.
• Conduct regular outlet visits, operational audits, and spot checks to ensure compliance with company standards and identify improvement opportunities.
• Drive continuous improvement initiatives and operational innovation to enhance productivity and business performance.
• Take ownership of the overall P&L performance across all outlets.
• Monitor and achieve revenue targets, profitability, costs, and other controllable expenses.
• Analyse financial and operational reports, identify gaps, and implement corrective action plans.
• Present monthly business performance reports and insights to Senior Management.
• Lead, coach, mentor, and develop Outlet Managers and supervisory teams to achieve operational excellence.
• Partner with HR on manpower planning, rostering, and staff development to ensure workforce readiness.
• Ensure all outlets deliver excellent customer service and uphold brand standards.
• Monitor customer feedback and drive service recovery and guest experience improvements.
• Coordinate procurement, inventory, and cost control to optimise supplier performance and reduce waste.
• Lead readiness for new outlets, renovations, or expansions and support launches.

Job description

JP Pepperdine Group is seeking an Operations Manager for Food & Beverage to oversee multiple outlets in Singapore, driving operational excellence, service quality, food safety, profitability and manpower optimization.

The role works closely with senior management to ensure brand standards, successful campaigns, and an exceptional guest experience while developing future leaders and fostering a high-performing workforce.