F&B Customer Experience Specialist

SOUL EVENTS & CATERING PTE. LTD.; Singapore; On-site; SGD 28,000 - 45,000; Full time

Job summary

SOUL EVENTS & CATERING PTE. LTD. is seeking a customer-focused team member in Singapore to handle feedback, build customer relationships, and support daily operations.

You will manage orders, assist with administrative tasks, and ensure high service levels across weekdays and occasional after-hours shifts. The role emphasizes strong communication, fast-paced execution, and reliable data management using Excel, with opportunities to interact with kitchen and service staff to deliver exceptional

Qualifications

• Minimum GCE N-Level, O-Level, or equivalent qualification.
• Experience in F&B, hospitality, or customer service is an advantage.
• Friendly, courteous, and customer-oriented with a positive attitude.
• Strong communication and interpersonal skills.
• Ability to work efficiently in a fast-paced environment.
• Proficiency in Microsoft Excel for data management and reporting.

Responsibilities

• Manage customer feedback & enquiries (phone/email) in a professional manner.
• Build sustainable relationships with customers.
• Follow up with customers.
• Assist with administrative duties.
• May require responding to customer after office hours & weekends.
• Make food and beverage orders accurately and efficiently.
• Answer questions about the menu, ingredients, and daily specials.
• Recommend menu items based on customer preferences.
• Process payments and issue receipts accurately.
• Coordinate with kitchen and service staff to ensure timely order delivery.
• Resolve customer concerns or complaints promptly and professionally.
• Follow food safety, hygiene, and sanitation standards.
• Assist with opening, closing, and restocking duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

GCE O-Level or equivalent

Tools

Microsoft Excel

Job description

SOUL EVENTS & CATERING PTE. LTD. is seeking a customer-focused team member in Singapore to handle feedback, build customer relationships, and support daily operations.

You will manage orders, assist with administrative tasks, and ensure high service levels across weekdays and occasional after-hours shifts. The role emphasizes strong communication, fast-paced execution, and reliable data management using Excel, with opportunities to interact with kitchen and service staff to deliver exceptional