F&b Business Operations Manager

AAKA NETWORK RESOURCES; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

AAKA NETWORK RESOURCES seeks a hands-on Operations Lead to oversee its F&B business and related activities in Singapore. You will drive day-to-day operations, develop SOPs, monitor performance and coordinate with outlets and teams to maintain service, product and standards.

In this role you will lead people and workforce planning, recruitment, training and employee relations while partnering with HR. You will also analyse sales and online channels, manage digital promotions, optimize costs and

Responsibilities

• Oversee and coordinate the day-to-day operations of the company's F&B business and related operating activities.
• Develop and implement operational procedures, workflows and SOPs to improve operational efficiency.
• Monitor business performance and identify operational issues requiring management attention.
• Coordinate with outlet and operational teams to ensure consistent service, product and operational standards.
• Review operational performance and recommend improvements based on business requirements and performance data.
• Support workforce planning and manpower allocation across F&B operations.
• Coordinate recruitment, onboarding, training and deployment of employees.
• Work closely with HR and management on employee-related matters, including attendance, performance, discipline and employee relations.
• Identify staffing requirements based on business volume and operational needs.
• Develop and improve staff training and operational procedures to enhance employee productivity.
• Monitor sales performance, operational KPIs and customer-related indicators.
• Analyse business data and identify opportunities to improve revenue, customer conversion and operational efficiency.
• Work with management to develop sales and promotional strategies.
• Monitor the effectiveness of promotional campaigns and recommend adjustments where required.
• Prepare operational and business performance reports for management review.
• Oversee and support the company's online business and e-commerce activities.
• Manage product listings, online promotions, product information and digital sales channels.
• Coordinate with internal teams on digital marketing campaigns and promotional activities.
• Analyse online sales performance, customer traffic and conversion trends.
• Identify opportunities to improve the company's online customer acquisition and digital sales performance.
• Identify new business opportunities within the F&B sector.
• Conduct market research and competitor analysis to support business expansion.
• Develop and maintain relationships with business partners, suppliers and other commercial stakeholders.
• Support new outlet, partnership and business expansion initiatives.
• Evaluate potential business opportunities and provide recommendations to management.
• Coordinate with suppliers and relevant departments to ensure adequate supply of products and operational resources.
• Monitor inventory and supply-related issues affecting business operations.
• Work with procurement and operational teams to improve supply efficiency and control operating costs.
• Coordinate with relevant parties to resolve operational disruptions and supply issues.
• Monitor customer feedback and identify recurring service or operational issues.
• Coordinate with operational teams to resolve customer complaints and service issues.
• Develop initiatives to improve customer satisfaction and retention.
• Analyse customer feedback and incorporate findings into operational improvements.
• Work closely with senior management to implement business strategies and operational plans.
• Coordinate between HR, operations, sales, finance, procurement and digital business functions.
• Support management in evaluating operational risks and implementing appropriate solutions.
• Prepare management reports, business analysis and operational recommendations.
• Take ownership of assigned operational improvement projects from planning through implementation.

Job description

Key Responsibilities

1. F&B Business Operations

• Oversee and coordinate the day-to-day operations of the company's F&B business and related operating activities.
• Develop and implement operational procedures, workflows and SOPs to improve operational efficiency.
• Monitor business performance and identify operational issues requiring management attention.
• Coordinate with outlet and operational teams to ensure consistent service, product and operational standards.
• Review operational performance and recommend improvements based on business requirements and performance data.

2. People & Workforce Management

• Support workforce planning and manpower allocation across F&B operations.
• Coordinate recruitment, onboarding, training and deployment of employees.
• Work closely with HR and management on employee-related matters, including attendance, performance, discipline and employee relations.
• Identify staffing requirements based on business volume and operational needs.
• Develop and improve staff training and operational procedures to enhance employee productivity.

3. Sales & Business Performance

• Monitor sales performance, operational KPIs and customer-related indicators.
• Analyse business data and identify opportunities to improve revenue, customer conversion and operational efficiency.
• Work with management to develop sales and promotional strategies.
• Monitor the effectiveness of promotional campaigns and recommend adjustments where required.
• Prepare operational and business performance reports for management review.

4. E-commerce & Digital Operations

• Oversee and support the company's online business and e-commerce activities.
• Manage product listings, online promotions, product information and digital sales channels.
• Coordinate with internal teams on digital marketing campaigns and promotional activities.
• Analyse online sales performance, customer traffic and conversion trends.
• Identify opportunities to improve the company's online customer acquisition and digital sales performance.

5. Business Development

• Identify new business opportunities within the F&B sector.
• Conduct market research and competitor analysis to support business expansion.
• Develop and maintain relationships with business partners, suppliers and other commercial stakeholders.
• Support new outlet, partnership and business expansion initiatives.
• Evaluate potential business opportunities and provide recommendations to management.

6. Supplier & Operational Coordination

• Coordinate with suppliers and relevant departments to ensure adequate supply of products and operational resources.
• Monitor inventory and supply-related issues affecting business operations.
• Work with procurement and operational teams to improve supply efficiency and control operating costs.
• Coordinate with relevant parties to resolve operational disruptions and supply issues.

7. Customer Experience

• Monitor customer feedback and identify recurring service or operational issues.
• Coordinate with operational teams to resolve customer complaints and service issues.
• Develop initiatives to improve customer satisfaction and retention.
• Analyse customer feedback and incorporate findings into operational improvements.

8. Management & Cross-functional Coordination

• Work closely with senior management to implement business strategies and operational plans.
• Coordinate between HR, operations, sales, finance, procurement and digital business functions.
• Support management in evaluating operational risks and implementing appropriate solutions.
• Prepare management reports, business analysis and operational recommendations.
• Take ownership of assigned operational improvement projects from planning through implementation.