Executive (Shared Services), Human Resources

Singapore University of Social Sciences (SUSS); Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Medical benefits

Flex benefits

Family care leaves

Volunteer service leaves

Wellness & recreation activities

Lifelong learning opportunities

Internal job postings and transfers

Job summary

Singapore University of Social Sciences (SUSS) is seeking an Executive (Shared Services), Human Resources to manage employee inquiries, administer HR processes across the employee lifecycle, and maintain data integrity. This role is ideal for someone who enjoys engaging with people, solving problems, and driving service excellence.

You will liaise with internal stakeholders to ensure seamless HR operations and compliance with university policies, MOM regulations, and employment laws.

Qualifications

• Diploma or Degree in Human Resource Management or equivalent.
• 2–5 years of HR operations or shared services experience, preferably in a large or public sector organisation.
• Proficiency in HRIS systems (SAP SuccessFactors) and Microsoft Office applications.
• Knowledge of Singapore’s employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Manage end-to-end HR transactions across the employee lifecycle (onboarding, movements, confirmation, renewals, transfers, promotions, work pass admin, leave, exits).
• Serve as first point of contact for HR enquiries and service requests, delivering accurate support per service standards.
• Promote self-service and escalate complex cases while owning follow-up communications.
• Track and monitor enquiries to ensure timely resolution and SLAs, with regular status updates.

Skills

Customer service

Interpersonal skills

Attention to detail

Multitasking

Communication skills

Education

Diploma or Degree in Human Resource Management

Tools

SAP SuccessFactors

Microsoft Office

Job description

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Job

The Executive (Shared Services), Human Resources will be responsible for managing employee enquires, administering HR processes across the employee lifecycle, maintaining data integrity, and ensuring service requests are resolved effectively and efficiently. This role is ideal for an individual who enjoys interacting with people, solving problems, and driving service excellence.

What You Will Be Doing

• Manage and execute end-to-end HR transactions across the employee lifecycle, including onboarding, employee movements, confirmation, contract renewals, transfers, promotions, work pass administration, leave administration, and exits.
• Serve as the first point of contact for employees on HR-related enquiries and service requests, providing professional, accurate, and timely support in accordance with established service standards.
• Promote self-service where appropriate and escalates complex cases while maintaining ownership of follow-up and communication.
• Manage, track, and monitor employee enquiries and service requests to ensure timely resolution and closure, while meeting agreed service level standards. Provide employees with regular status updates where necessary.
• Maintain, audit, and validate employee records, personnel files, and HRIS data to ensure completeness, accuracy, confidentiality, and data integrity.
• Administer training processes, including coordination with external training providers, submission of SSG claims, and processing of related payments.
• Liaise with internal stakeholders (e.g. Payroll, HR Business Partners, Infrastructure, IT, and other departments) to ensure seamless and efficient processing of HR-related matters.
• Ensure HR processes, documentation, and practices comply with university policies, employment legislation, and MOM regulations.
• Support data validation, reporting, audits, and HR operational administration activities as required.
• Identify recurring employee issues and opportunities for process improvement. Contribute to the development and maintenance of HR knowledge resources, FAQs, SOPs, and employee self-service materials.
• Participate in and support HR process enhancement initiatives, including UAT for new system features, automation, and digitalisation projects. Contribute to cross-functional HR projects and perform other HR operational and administrative duties as assigned.

Job Requirements

• Diploma or Degree in Human Resource Management, similar or equivalent.
• At least 2–5 years of HR operations or shared services experience, preferably in a large or public sector organisation.
• Proficiency in HRIS systems (SAP SuccessFactors) and Microsoft Office applications.
• Good knowledge of Singapore’s employment laws and HR practices.
• Strong customer service orientation and commitment to delivering a positive employee experience.
• Excellent interpersonal and communication skills.
• Strong attention to detail and ability to manage multiple priorities.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides That, You Will Also Get

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers