Executive/ Senior Executive (10-month contract), SSC, ODOS

Singapore Management University; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Singapore Management University is seeking a proactive administrator to support the Student Success Centre (SSC) within the Office of Dean of Students (ODOS). You will coordinate scholarships and student development programmes, manage registrations, and handle communications with students and partners.

You will also assist with tutor recruitment, attendance tracking, meetings, and report preparation, ensuring smooth programme delivery and stakeholder satisfaction.

Qualifications

• University degree in any discipline.
• Strong organisational and administrative skills with attention to detail.
• Good interpersonal and communication skills with the ability to engage with students and stakeholders.
• Proficient in Word, Excel, PowerPoint; familiar with Teams, Forms and SharePoint.

Responsibilities

• Provide administrative and operational support for scholarships and student development programmes.
• Coordinate programme activities, workshops, mentoring initiatives and student engagement events.
• Manage registrations, participant records, scheduling, venue bookings and event logistics.
• Liaise with students, faculty, internal stakeholders and external partners.
• Prepare programme materials and communications; assist with feedback collection and reporting.
• Support day-to-day administration of scholarship programmes and academic support initiatives.
• Perform general administrative tasks: procurement, meetings, minutes, filing, reporting.

Skills

Organisational skills

Communication

MS Office

Team collaboration

Education

University degree

Tools

Microsoft Office

Teams

SharePoint

Forms

Job description

• This position is for the Student Success Centre (SSC), Office of Dean of Students (ODOS), supporting the administration and coordination of scholarship management and student development programmes.


• The role involves providing administrative and operational support across multiple programmes and initiatives. The successful candidate is expected to independently manage routine administrative tasks, coordinate assigned activities and work closely with team members to ensure effective programme delivery.


• Provide administrative and operational support for scholarships and student development programmes, including:


• Coordinating programme activities, workshops, mentoring initiatives and student engagement events.


• Managing programme registrations, participant records, scheduling, venue bookings and event logistics.


• Liaising with students, faculty, internal stakeholders, external vendors and other programme partners.


• Preparing programme materials, communications and related documentation.


• Assisting with the collection of student feedback, programme evaluations and reporting.


• Support the day-to-day administration of scholarship programmes, including maintaining scholar records, coordinating scholar engagement activities, responding to enquiries and assisting with the monitoring of scholarship requirements.


• Support the administration of academic support programmes, including coordinating student registrations, tutor recruitment and matching, maintaining participant records, monitoring tutoring sessions and attendance, and responding to programme-related enquiries.


• Provide general administrative and operational support to the team, including:


• Processing procurement requests, purchase orders, goods receipts, invoices and expense claims.


• Coordinating meetings, preparing agendas, taking minutes and following up on action items.


• Maintaining databases, mailing lists, records and filing systems.


• Preparing reports, presentations and other administrative documents.


• Coordinating with relevant internal departments on administrative, finance and procurement matters.


• Support student communications and information management, including preparing email communications and electronic direct mailers (EDMs), updating SharePoint sites, maintaining programme information and managing online registration forms.


• Assist in maintaining programme data, tracking participation, administering surveys and preparing statistics and reports for programme monitoring and evaluation.


• Support the review and improvement of administrative processes, including streamlining workflows, maintaining standard operating procedures and leveraging digital tools to enhance operational efficiency.


• Perform other duties as assigned.
  

Responsibilities

• This position is for the Student Success Centre (SSC), Office of Dean of Students (ODOS), supporting the administration and coordination of scholarship management and student development programmes.


• The role involves providing administrative and operational support across multiple programmes and initiatives. The successful candidate is expected to independently manage routine administrative tasks, coordinate assigned activities and work closely with team members to ensure effective programme delivery.




• Provide administrative and operational support for scholarships and student development programmes, including:


• Coordinating programme activities, workshops, mentoring initiatives and student engagement events.


• Managing programme registrations, participant records, scheduling, venue bookings and event logistics.


• Liaising with students, faculty, internal stakeholders, external vendors and other programme partners.


• Preparing programme materials, communications and related documentation.


• Assisting with the collection of student feedback, programme evaluations and reporting.




• Support the day-to-day administration of scholarship programmes, including maintaining scholar records, coordinating scholar engagement activities, responding to enquiries and assisting with the monitoring of scholarship requirements.


• Support the administration of academic support programmes, including coordinating student registrations, tutor recruitment and matching, maintaining participant records, monitoring tutoring sessions and attendance, and responding to programme-related enquiries.


• Provide general administrative and operational support to the team, including:




• Processing procurement requests, purchase orders, goods receipts, invoices and expense claims.


• Coordinating meetings, preparing agendas, taking minutes and following up on action items.


• Maintaining databases, mailing lists, records and filing systems.


• Preparing reports, presentations and other administrative documents.


• Coordinating with relevant internal departments on administrative, finance and procurement matters.




• Support student communications and information management, including preparing email communications and electronic direct mailers (EDMs), updating SharePoint sites, maintaining programme information and managing online registration forms.


• Assist in maintaining programme data, tracking participation, administering surveys and preparing statistics and reports for programme monitoring and evaluation.


• Support the review and improvement of administrative processes, including streamlining workflows, maintaining standard operating procedures and leveraging digital tools to enhance operational efficiency.


• Perform other duties as assigned.
  

Qualifications

• University degree in any discipline, with at least 2 years of relevant experience in programme administration, event coordination or administrative support. Experience in an educational institution would be an advantage.


• Strong organisational and administrative skills, with good attention to detail and the ability to manage multiple tasks and deadlines.


• Good interpersonal and communication skills, with a service-oriented mindset and the ability to engage effectively with students, colleagues and external stakeholders.


• Proficient in Microsoft Office applications, particularly Word, Excel and PowerPoint, and familiar with collaboration tools such as Microsoft Teams, Forms and SharePoint.


• Familiar with the use of AI and digital content creation tools, such as ChatGPT and Canva, to support administrative tasks, communications and programme activities. Willingness to learn and adopt new technologies to improve work efficiency.


• Resourceful, adaptable and proactive, with a willingness to learn new systems and processes.


• A good team player who is also able to work independently with minimal supervision on routine tasks.


• Willingness to work occasional evenings to support programmes and events when required.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.