Senior Manager, Co-curricular Records and Systems, Office of Dean of Students

Singapore Management University; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Singapore Management University is seeking a senior leader to own and drive the Co-Curricular Records and Systems function. You will oversee end-to-end CO-CURRICULAR RECORD processes, engage with internal and external stakeholders, and lead system enhancements with data governance and PDPA compliance for accurate student records.

You will collaborate with student organisations and staff advisors, report risks to the Head of the Student Success Centre, and build training and support for students

Qualifications

• Bachelor's degree with at least 8 years of IT experience in managing enterprise systems or digital products and at least 3 years in education sector.
• Experience in project management and stakeholders' engagement.
• Experience leading and developing a team.
• Experience running a co-curricular record system, student records or digital credential platform.
• Familiarity with university student development frameworks and how co-curricular achievements are recognised and verified.
• Knowledge of data protection (PDPA) and records management in higher education.
• Certifications such as PMP, PRINCE2, Agile/Scrum or ITIL.
• Experience in a student-facing role or working with student organisations is an advantage.

Responsibilities

• Oversees the Co-curricular record end to end: the recognition framework, the system, the records and the transcript students receive.
• Develop the framework to enable Co-curricular record take-up and value, so it becomes a credible record of student development for employers and graduate schools.
• Review the assessment model on what the Co-curricular record recognises (activity categories, levels of involvement, leadership roles, competencies) in line with the university's strategy.
• Work with internal and external stakeholders, e.g. schools, student support units, community service and career services units to align recognition criteria and policies.
• Engage student organisations and staff advisors.
• Promote the Co-curricular record to students and, with career services, to employers.
• Report on data quality and risks to the Head of the Student Success Centre.
• Run each academic term and graduation cycle: activity submission, assessments and verification, record closing and Co-curricular record issuance.
• Lead system enhancements and integrations with IITS.
• Uphold the integrity of the Co-curricular record to ensure that every entry is accurate, approved and auditable.
• Manage record amendments, appeals and transcript requests from students and internal stakeholders.
• Ensure compliance with data protection (PDPA), IT security and records retention requirements.
• Use Co-curricular record data to report on student participation and development outcomes.
• Team Lead for the Co-Curricular Records and Systems function team.
• Build training, guides and helpdesk support for students and staff.
• Other duties as assigned.

Skills

Project management

Stakeholder engagement

Team leadership

Data governance

Education

Bachelor's degree in Computer Science, Information Systems, Engineering or related field

Job description

About Us

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

Job Description

• CCT strategy and ownership
  • Oversees the Co-curricular record end to end: the recognition framework, the system, the records and the transcript students receive.
  • Develop the framework to enable Co-curricular record take-up and value, so it becomes a credible record of student development for employers and graduate schools.
  • Review the assessment model on what the Co-curricular record recognises (activity categories, levels of involvement, leadership roles, competencies) in line with the university's strategy.
• Stakeholder and policy engagement
  • Work with internal and external stakeholders, e.g. schools, student support units, community service and career services units to align recognition criteria and policies.
  • Engage student organisations and staff advisors.
  • Promote the Co-curricular record to students and, with career services, to employers.
  • Report on data quality and risks to the Head of the Student Success Centre.
• System, cycles and vendors
  • Run each academic term and graduation cycle: activity submission, assessments and verification, record closing and Co-curricular record issuance.
  • Lead system enhancements and integrations with IITS.
• Record integrity and data governance
  • Uphold the integrity of the Co-curricular record to ensure that every entry is accurate, approved and auditable.
  • Manage record amendments, appeals and transcript requests from students and internal stakeholders.
  • Ensure compliance with data protection (PDPA), IT security and records retention requirements.
  • Use Co-curricular record data to report on student participation and development outcomes.
• People leadership
  • Team Lead for the Co-Curricular Records and Systems function team.
  • Build training, guides and helpdesk support for students and staff.
• Others
  • Other duties as assigned.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering or a related field with least 8 years of IT experience in managing enterprise systems or digital products and at least 3 years of experience in the education sector, preferably in higher education administration.
• Experience in project management and stakeholders' engagement.
• Experience leading and developing a team.
• Experience running a co-curricular record system, student records or digital credential platform.
• Familiarity with university student development frameworks and how co-curricular achievements are recognised and verified.
• Knowledge of data protection (PDPA) and records management in higher education.
• Certifications such as PMP, PRINCE2, Agile/Scrum or ITIL.
• Experience in a student-facing role or working with student organisations is an advantage.

Other Information

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.