Executive, Resident Engagement & Community Relations

Vanguard Healthcare Pte Ltd; Singapore; On-site; SGD 42,000 - 60,000; Full time

Job summary

Vanguard Healthcare Pte Ltd in Singapore seeks an Executive, Resident Engagement & Community Relations to foster positive relationships with residents, Next-of-Kin, and stakeholders, enhancing the resident experience and service delivery.

The role coordinates communications, case follow-ups, and community initiatives, working with internal teams and partners to support a vibrant, resident-centered living environment in Singapore.

Qualifications

• Diploma or degree in any discipline.
• Experience in community care, healthcare, social services, customer relations, or resident engagement preferred.
• Strong communication and stakeholder management skills.
• Organised and able to manage multiple priorities independently.
• Passion for working with seniors and building inclusive communities.

Responsibilities

• Serve as the key point of contact for residents, Next-of-Kin (NOK), and stakeholders, managing enquiries, feedback, and communications.
• Build strong resident relationships through regular engagement and community-building initiatives.
• Coordinate case management, follow-up actions, and service recovery to ensure timely resolution of resident concerns.
• Support the development of community partnerships, volunteer programmes, and resident-led initiatives.
• Manage resident onboarding, transition, and feedback processes to facilitate a positive living experience.
• Prepare operational reports, maintain records, and support administrative and compliance requirements.
• Work closely with internal teams and external partners to enhance service delivery and resident satisfaction.

Skills

Communication

Stakeholder management

Problem solving

Education

Diploma or Degree

Job description

About the role

The Executive, Resident Engagement & Community Relations is responsible for fostering positive relationships with residents, Next-of-Kin (NOK), and stakeholders to enhance the resident experience. The role serves as a key liaison for resident communications, case follow-up, service recovery, community engagement, and operational coordination to support a vibrant and resident-centered living environment.

Key responsibilities

• Serve as the key point of contact for residents, Next-of-Kin (NOK), and stakeholders, managing enquiries, feedback, and communications.
• Build strong resident relationships through regular engagement and community-building initiatives.
• Coordinate case management, follow-up actions, and service recovery to ensure timely resolution of resident concerns.
• Support the development of community partnerships, volunteer programmes, and resident-led initiatives.
• Manage resident onboarding, transition, and feedback processes to facilitate a positive living experience.
• Prepare operational reports, maintain records, and support administrative and compliance requirements.
• Work closely with internal teams and external partners to enhance service delivery and resident satisfaction.

Requirements

• Diploma/ Degree in any discipline
• Relevant experience in community care, healthcare, social services, customer relations, or resident engagement preferred.
• Strong communication, stakeholder management, and problem-solving skills.
• Organised, proactive, and able to manage multiple priorities independently.
• Passion for working with seniors and building inclusive communities.
• Ability to work independently and in a team
• Passion to serve seniors in the community
• Preferably with 1-2 years experience in Community Care sector