Assistant Manager/Senior Executive, Community Operations, PHCC(7156)

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 56,000 - 100,000; Full time

Job summary

National University Health System PTE. LTD. is seeking an Operations Lead to oversee community care teams in the assigned area, driving healthier lifestyles and anchored care in the community.

You will collaborate with residents, partners and internal teams to plan operations, monitor KPIs, pilot new programmes, and enhance patient experience through effective feedback management.

Qualifications

• Bachelor degree in a relevant field.
• Minimum 2 years of experience in healthcare, operations or customer service.
• Strong writing, communication and interpersonal skills.
• Ability to manage complaints and feedback with responsibility.

Responsibilities

• Support community care team operations in assigned area to promote healthy living.
• Engage community partners to coordinate care and operations.
• Assist in operations planning; analyze data and monitor KPIs.
• Pilot new programmes and utilize technology to improve workflows.
• Handle patient feedback and service recovery with stakeholders.
• Perform any other duties as required.

Skills

Writing skills

Communication

Interpersonal skills

Complaint handling

Responsibility

Education

Bachelor degree

Job description

Overview

Lead community care team operations in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support community care team operations in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Transition care programme
• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents' concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties.

Requirements

• Bachelor Degree
• With relevant experience in healthcare, operations related and/or customer service environment
• Minimum 2 years of experience
• Writing skill
• Communication skill
• Interpersonal skill
• Strong sense of responsibility and ability to manage complaints and feedback