Executive (Operations & Quality), Registries Cluster (1-year contract)

IPOS International; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

Intellectual Property Office of Singapore (IPOS) is seeking to provide accurate, timely operational support within the Registries Operations and Systems. The role focuses on registry processing, service delivery, performance support and digital enablement to enhance customer experience and efficiency.

You will engage in processing IP applications, reviewing submissions, coordinating workloads, and supporting system testing and SOP reviews to drive continuous improvement across the registry

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accurate, timely processing.
• Self-motivated and able to work independently while collaborating effectively within a team.
• Able to apply procedures consistently and elevate non-routine matters appropriately.
• Comfortable using digital systems and adapting to new tools and workflows.
• Basic ability to work with operational data and support reporting or testing activities.
• Process-improvement mindset and willingness to take on broader responsibilities where required.

Responsibilities

• Process IP applications and transactions accurately within established service standards.
• Review submissions for completeness and compliance with statutory and procedural requirements.
• Respond to operational enquiries and escalate complex or exceptional matters.
• Monitor assigned work, follow up on outstanding matters and support workload/backlog management.
• Compile operational data and support regular reporting on workload, timeliness and service performance.
• Work with team members and stakeholders to resolve processing and service-delivery issues.
• Contribute ideas to simplify processes and improve service delivery and customer experience.
• Support reviews of SOPs, workflows and customer communications.
• Gain exposure to system testing, process changes, and the implementation of digital and automation tools.

Skills

Written communication

Verbal communication

Attention to detail

Independent but collaborative

Procedural consistency

Digital systems fluency

Data basics for reporting

Process improvement mindset

Job description

What the role is:

Great ideas do not discriminate — anyone can have them. With the right protection and support, a great idea can become a trusted brand, a transformative technology, an innovative process or design, or even a song or story that inspires one’s soul.Housing Singapore’s largest community of intellectual property (IP) experts, IPOS understands better than anyone how important it is to protect ideas and creations for now and the future. We leverage on our deep technical, legal and business expertise to help innovative enterprises grow, through their intangible assets, including IP, from Singapore, through Singapore. We catalyse the ideas today, into assets tomorrow.About the RoleProvide accurate, timely and reliable operational support within the Registries Operations and Systems, contributing to the delivery of trusted, efficient and customer-focused IP registry services, while supporting process improvement, operational reporting, system testing and implementation of service enhancements where required.

What you will be working on:

What you will be working onJob Responsibilities:Registry Processing and Service Delivery

• Process IP applications and transactions accurately and within established service standards.
• Review submissions for completeness and compliance with statutory and procedural requirements.
• Respond to operational enquiries and escalates complex or exceptional matters where appropriate.

Operational Coordination and Performance Support

• Monitor assigned work, follow up on outstanding matters and support the management of workload and backlogs.
• Compile operational data and support regular reporting on workload, timeliness and service performance.
• Work with team members and stakeholders to resolve processing and service-delivery issues.

Continuous Improvement and Digital Enablement

• Contribute ideas to simplify processes and improve service delivery and customer experience.
• Support reviews of SOPs, workflows and customer communications.
• Gain exposure to system testing, process changes, and the implementation of digital and automation tools.

Depending on operational needs and the officer’s capabilities, the role may also undertake broader responsibilities in operational analysis, process improvement and transformation initiatives.

What we are looking for:

• Good written and verbal communication skills.
• Strong attention to detail and commitment to accurate, timely processing.
• Self-motivated and able to work independently while collaborating effectively within a team.
• Able to apply procedures consistently and elevate non-routine matters appropriately.
• Comfortable using digital systems and adapting to new tools and workflows.
• Basic ability to work with operational data and support reporting or testing activities.
• Process-improvement mindset and willingness to take on broader responsibilities where required.

If you do not have prior intellectual property experience but are curious, adaptable and keen to learn, we welcome your application. Relevant registry and operational knowledge can be developed on the job.

About Intellectual Property Office of Singapore

The Intellectual Property Office of Singapore (IPOS) is the national authority that registers and is responsible for the administration of IP rights in Singapore. IPOS helps businesses use intangible assets (IA) and IP to grow and is committed to building Singapore into an international IA/IP hub. We help to catalise a future driven by life-enhancing, commercially successful ideas created by businesses, professionals and everyday people. We help to turn today’s ideas into tomorrow’s assets. IPOS is a statutory board under the Ministry of Law.