Executive, Learning, People Experience & Service Quality

Singapore Island Country Club; Singapore; Vor Ort; SGD 42.000 - 64.000; Vollzeit

Zusammenfassung

Singapore Island Country Club is seeking an organised, people-oriented Executive to lead learning, people experience and service quality initiatives. The role supports development programmes, orientation and training, along with engagement activities for employees and Members.

You will coordinate schedules, registrations, attendance and records, liaise with stakeholders and assist in creating a positive service culture within the club.

Qualifikationen

• 2–5 years of relevant HR, training coordination, employee engagement or service quality experience.
• Diploma or Degree in HR, Business, Hospitality, Communications or related disciplines.
• Experience conducting training, orientation or service-related briefings is advantageous.

Aufgaben

• Coordinate learning and development programmes, including training schedules, registrations, attendance, records and feedback.
• Conduct new hire orientation and service-related training sessions.
• Support leadership development and capability-building initiatives.
• Assist in planning and executing employee engagement, wellness and culture-building activities.
• Support employee surveys, focus groups and follow-up actions.

Kenntnisse

Organizational skills

Communication

Coordination

MS Office

Employee engagement

Training coordination

Ausbildung

Diploma or Degree in HR/Business/Hospitality/Communications

Tools

Microsoft Excel

PowerPoint

Jobbeschreibung

We are looking for an organised, people-oriented and proactive individual to join our Human Resources team as Executive, Learning, People Experience & Service Quality.

This role supports the delivery of learning, employee engagement and service quality initiatives across the Club. The ideal candidate enjoys coordinating programmes, engaging employees, conducting orientation and service training, and helping to create positive experiences for employees and Members.

Key Responsibilities

• Coordinate learning and development programmes, including training schedules, registrations, attendance, records and feedback.
• Conduct new hire orientation and service-related training sessions.
• Support leadership development and capability-building initiatives.
• Assist in planning and executing employee engagement, wellness, recognition and culture-building activities.
• Support employee surveys, focus groups and follow-up action tracking.
• Coordinate service quality initiatives, internal audits, feedback tracking and improvement actions.
• Prepare communications, reports, dashboards and presentation materials.
• Liaise with internal stakeholders, trainers, vendors and service partners.
• Support event logistics, procurement, documentation and programme administration.
• Maintain accurate records and ensure timely follow-through on programme deliverables.

Requirements

• Diploma or Degree in Human Resources, Business, Hospitality, Communications, Learning & Development or related disciplines.
• 2–5 years of relevant experience in HR, training coordination, employee engagement, service quality, hospitality or events coordination.
• Experience in conducting training, orientation or service-related briefings would be advantageous.
• Strong organisational and coordination skills.
• Good facilitation, written and verbal communication skills.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Detail-oriented, proactive and able to manage multiple priorities.
• Comfortable engaging employees across different levels and departments.
• Positive, service-minded and collaborative.

What We Offer

This role provides the opportunity to contribute to people development, employee experience and service excellence initiatives in a dynamic club environment.