Executive, Learning, People Experience & Service Quality

Singapore Island Country Club; Singapore; On-site; SGD 42,000 - 62,000; Full time

Job summary

The Singapore Island Country Club is seeking a Learning and Development Coordinator to support the delivery of learning, employee engagement and service quality initiatives across the Club. The ideal candidate enjoys coordinating programmes, engaging employees, conducting orientation and service training, and helping to create positive experiences for employees and Members.

You will liaise with internal stakeholders and trainers, prepare communications and reports, and assist with programme

Responsibilities

• Coordinate learning and development programmes, including training schedules, registrations, attendance, records and feedback.
• Conduct new hire orientation and service-related training sessions.
• Support leadership development and capability-building initiatives.
• Assist in planning and executing employee engagement, wellness, recognition and culture-building activities.
• Support employee surveys, focus groups and follow-up action tracking.
• Coordinate service quality initiatives, internal audits, feedback tracking and improvement actions.
• Prepare communications, reports, dashboards and presentation materials.
• Liaise with internal stakeholders, trainers, vendors and service partners.
• Support event logistics, procurement, documentation and programme administration.
• Maintain accurate records and ensure timely follow-through on programme deliverables.

Job description

About the role

This role supports the delivery of learning, employee engagement and service quality initiatives across the Club. The ideal candidate enjoys coordinating programmes, engaging employees, conducting orientation and service training, and helping to create positive experiences for employees and Members.

Key responsibilities

• Coordinate learning and development programmes, including training schedules, registrations, attendance, records and feedback.

• Conduct new hire orientation and service-related training sessions.

• Support leadership development and capability-building initiatives.

• Assist in planning and executing employee engagement, wellness, recognition and culture-building activities.

• Support employee surveys, focus groups and follow-up action tracking.

• Coordinate service quality initiatives, internal audits, feedback tracking and improvement actions.

• Prepare communications, reports, dashboards and presentation materials.

• Liaise with internal stakeholders, trainers, vendors and service partners.

• Support event logistics, procurement, documentation and programme administration.

• Maintain accurate records and ensure timely follow-through on programme deliverables.