Head of Operations

Private Advertiser; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Private Advertiser is seeking a senior leader to oversee Club operations, delivering exceptional member experiences and maintaining operational excellence across all departments. You will set service standards, drive cross-functional collaboration, and ensure safety and compliance during all club activities.

The role requires proven experience leading large premium operations in private clubs or luxury hospitality, strong commercial acumen, and a high level of professionalism, discretion and

Qualifications

• Significant leadership experience in private clubs, luxury hospitality, premium restaurants or hotels.
• Proven experience leading sizeable operational teams.
• Strong premium-service, commercial, financial and problem-solving capability.
• High professionalism, discretion and emotional intelligence.

Responsibilities

• Lead overall day-to-day Club operations and establish service and operational standards.
• Ensure effective coordination across member-facing areas and supporting departments.
• Champion a member-first culture and personally oversee significant member concerns and service recovery.
• Lead, coach and develop the Club Manager and Operations leadership team.
• Review manpower, productivity, labour costs, operating expenses and operational performance.
• Maintain visible leadership during key service periods and major Club activities.
• Identify operational risks, service gaps and improvement opportunities.
• Support budgets, revenue initiatives and effective utilisation of Club facilities.
• Ensure appropriate safety, incident reporting and operational compliance practices.
• Collaborate closely with Membership, Kitchen, Wine, Bar, Events, Finance and HR.

Skills

Leadership

Club operations

People management

Premium service

Job description

About the role

Provides overall leadership for Club operations, ensuring exceptional member experience, operational excellence, effective controls and strong cross-department coordination.

Key responsibilities

• Lead overall day-to-day Club operations and establish service and operational standards.

• Ensure effective coordination across member-facing areas and supporting departments.

• Champion a member-first culture and personally oversee significant member concerns and service recovery.

• Lead, coach and develop the Club Manager and Operations leadership team.

• Review manpower, productivity, labour costs, operating expenses and operational performance.

• Maintain visible leadership during key service periods and major Club activities.

• Identify operational risks, service gaps and improvement opportunities.

• Support budgets, revenue initiatives and effective utilisation of Club facilities.

• Ensure appropriate safety, incident reporting and operational compliance practices.

• Collaborate closely with Membership, Kitchen, Wine, Bar, Events, Finance and HR.

About you

• Significant leadership experience in private clubs, luxury hospitality, premium restaurants or hotels.

• Proven experience leading sizeable operational teams.

• Strong premium-service, commercial, financial and problem-solving capability.

• High professionalism, discretion and emotional intelligence.