Executive, Information Technology Operations

Rainbow Centre; Singapore; On-site; SGD 42,000 - 70,000; Full time

Job summary

Rainbow Centre in Singapore is seeking an IT Operations Assistant to partner with the IT Manager in delivering service excellence across print, network, telephony, and staff devices. You will maintain end-user devices, manage CCTV storage, software licences, and IT infrastructure across campus, ensuring uptime and policy compliance.

You will also participate in planning and budgeting for IT/AV equipment, perform routine tech refresh, backups, and provide hands-on support to staff and students as

Qualifications

• Minimum Diploma in Information Technology or related field.
• 2 years of experience in information technology preferred.
• Advanced knowledge of PC hardware, software, network, telephony and AV systems.
• Experience with wired and wireless network administration and troubleshooting.

Responsibilities

• Assist IT Manager to manage IT service delivery goals including continuous improvement and end-user satisfaction.
• Provide end-user IT support (Service Desk) for print, infrastructure, network, telephony, and device maintenance.
• Update and maintain End User devices, IT infrastructure, and AV equipment across the RC campus.
• Manage campus CCTV storage ensuring security and retrievability of footage.
• Engage in planning, purchasing, and deployment of IT/AV equipment for campus staff.
• Maintain software licences, hardware requisitions, deployment, tech refresh and disposal.

Skills

IT Service Desk

End-user devices mgmt

IT policy enforcement

AV equipment

Network & Telephony

Education

Diploma in Information Technology

Tools

MDM (Mobile Device Management)

MAM (Mobile Application Management)

CCTV systems

Backup software

Network monitoring tools

Job description

Key Tasks and Responsibilities:

• Assist IT Manager to manage IT service delivery goals including continuous improvement, implementing policies and managing end user satisfaction
• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Update and maintain End User devices (including laptops and accessories)/ IT Infrastructure (including network and telephony) / AV equipment (including projectors and speakers) in the RC campus to ensure their serviceability and suitability for staff use and all equipment are properly utilised and provide status reports to the IT Manager.
• Manage campus CCTV storage ensuring that the data is secure and retrieval of video when requested by management for review.
• Update and maintain inventory of IT equipment and infrastructure for campus ensuring IT equipment are properly utilised.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation.
• Maintain and administer End user devices through Mobile Device Management and Mobile Application Management Software and enforcing device policies.
• Perform technical and application support for service users where necessary.
• Schedule upgrades and security backups of hardware and software systems to avoid unnecessary downtime that would impact staff and students.

Key Tasks and Responsibilities:

• Assist IT Manager to manage IT service delivery goals including continuous improvement, implementing policies and managing end user satisfaction
• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Update and maintain End User devices (including laptops and accessories)/ IT Infrastructure (including network and telephony) / AV equipment (including projectors and speakers) in the RC campus to ensure their serviceability and suitability for staff use and all equipment are properly utilised and provide status reports to the IT Manager.
• Manage campus CCTV storage ensuring that the data is secure and retrieval of video when requested by management for review.
• Update and maintain inventory of IT equipment and infrastructure for campus ensuring IT equipment are properly utilised.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation.
• Maintain and administer End user devices through Mobile Device Management and Mobile Application Management Software and enforcing device policies.
• Perform technical and application support for service users where necessary.
• Schedule upgrades and security backups of hardware and software systems to avoid unnecessary downtime that would impact staff and students.

Manage & Execute Information Technology Operations and Service Delivery

• Assist IT Manager to manage IT service delivery goals including continuous improvement, implementing policies and managing end user satisfaction
• Provide end user IT Support (Service Desk) to ensure service standards for print services, infrastructure services (including network and telephony), user access to IT services and maintenance of laptop and desktops.
• Update and maintain End User devices (including laptops and accessories)/ IT Infrastructure (including network and telephony) / AV equipment (including projectors and speakers) in the RC campus to ensure their serviceability and suitability for staff use and all equipment are properly utilised and provide status reports to the IT Manager.
• Manage campus CCTV storage ensuring that the data is secure and retrieval of video when requested by management for review.
• Update and maintain inventory of IT equipment and infrastructure for campus ensuring IT equipment are properly utilised.
• Engage in routine (e.g. annual) planning, purchasing and deploying of IT and AV equipment for the RC campus and staff to achieve productivity goals
• Manage all software licences and hardware requisitions, its deployment to users, tech refresh and eventual condemnation.
• Maintain and administer End user devices through Mobile Device Management and Mobile Application Management Software and enforcing device policies.
• Perform technical and application support for service users where necessary.
• Schedule upgrades and security backups of hardware and software systems to avoid unnecessary downtime that would impact staff and students.

Monitoring & Reporting of Information Technology Operations

• Conduct audits to enforce IT Policies in RC.
• Monitor and analyse for preventative action the utilization of infrastructure services for reporting and trend analysis such as Internet Bandwidth, Device utilization etc.
• Monitor and review IT requests raised by users for monthly reporting to IT Manager for trend analysis
• Engage IT vendors and service providers to report, monitor and resolve IT service disruptions and
• Support IT Manager to implement continuous service improvements by IT vendors and service providers

Develop, Deliver, Maintain & Review Information Technology Solutions

• Plan & execute projects to be rolled out in campuses (both software and infrastructure) with the IT Manager and other stakeholders.
• Collaborate with system owners to review solutions (including process, device, policy and architecture improvements) rolled out for evaluation and Return on Investment of solutions.
• Collaborate with internal and external stakeholders to identify areas of improvement and to develop solutions within Rainbow Centre for technology to enable for increased productivity and efficiency.

Job Requirements:

• Minimum Diploma in Information Technology or other relevant information technology fields.
• Preferably 2 years of experience in the information technology sector with relevance to the role.
• Advanced knowledge of Computer hardware, software, network, telephony and AV systems including commonly used end user operating systems.
• Computer Network Administration for Wired and Wireless Networks & troubleshooting.