Assistant Director - IT Systems & Operations [ITE Headquarters]

Institute of Technical Education; Singapore; On-site; SGD 130,000 - 170,000; Full time

Job summary

Institute of Technical Education in Singapore seeks an Assistant Director for IT Systems & Operations to oversee IT infrastructure services, ensure business continuity, and drive innovation. The ideal candidate will have a minimum of 15 years' experience in the field with 5 years in management, strong leadership and communication skills, and a background in infrastructure and operations. Certifications in project management and ITIL are required, with familiarity in Cloud technologies and IT security practices being highly advantageous.

Qualifications

• Minimum 15 years of experience in Infrastructure and Operations.
• At least 5 years of management level experience.
• Hands-on experience with Cloud technologies and Microsoft M365 suite.

Responsibilities

• Manage overall IT infrastructure services and operations.
• Oversee and improve IT Infrastructure effectiveness.
• Develop and manage KPIs and SLAs for portfolio.

Skills

Leadership skills

Communication skills

Cloud technologies

IT security practices

Project management

ITIL framework

Management of cross-functional teams

Education

PMP or Prince2 certification

ITIL Foundation or Higher certification

Microsoft Certifications (Preferred)

Job description

What the role is:

As the Assistant Director for IT Systems & Operations, you will be responsible for managing the overall IT infrastructure services, end-user computing environment and workspace, business continuity and recovery of company’s information systems.

What you will be working on:

• Assess current and future needs, formulate strategic plans, propose and implement innovative solutions to achieve a cost-effective and scalable IT infrastructure that meets the organisation needs.
• Oversee the overall effectiveness and efficiency of IT Infrastructure services and operations such as Cloud, Data centre, servers etc, adhere to standards and guidelines to ensure high levels of customer satisfaction, minimise outages and drive timely recovery of high severity outage affecting IT operations.
• Monitor performance of the IT Infrastructure and establish plans for necessary technology refresh and expansion needs.
• Able to create, lead and motivate a team in developing and delivering timely, high quality, scalable, extensible, cost-effective solutions to overall day-to-day IT operations.
• Develop Key Performance Indicators (KPI) and measure monthly, improving KPIs on an ongoing basis via Pareto and root cause / corrective analysis.
• Develop and manage key metrics and Service Level Agreements (SLA) with users and colleges for the portfolio under management.

What we are looking for:

• Minimum 15 years of experience in Infrastructure and Operations and / or Information Systems, with at least 5 years of experience at the management level handling large cross-functional teams.
• Possess leadership qualities, good people and collaboration skills.
• Good presentation, verbal and written communications skills.
• Experience in infrastructure and operational support in a large, enterprise environment, IT best practices (e.g. ITIL), and managing third party service providers.
• Strong background in multi data centres, servers, end user computing technologies, administration, design and operations.
• Excellent working knowledge of Windows, UNIX, Linux, VMware, Storage Area Network, Oracle or Microsoft database technologies and administration required.
• Hands‑on experience with Cloud technologies, Microsoft M365 suite (Teams, SharePoint, Exchange Online, Intune and Purview), outsourcing experience, Desktop and Application virtualization.
• Deep knowledge in the areas of IT security practices.
• Familiarity with Government Tendering procedures, IT Security Policy, IT Governance in Public Sector and managing IT budgets would be an advantage.

Certification / Skills Requirements

• Project Management: (Required) PMP or Prince2 certification.
• ITIL Foundation or Higher: (Required) A deep understanding of the ITIL framework for Service Management.
• Microsoft Certifications: (Preferred) Azure Administrator Associate or M365 Enterprise Administrator Expert.
• IT security management certifications: (Optional) CISSP or CISM