Executive Host (Loyalty Club)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 22,000 - 33,000; Full time

Job summary

Marina Bay Sands is looking for a customer-focused hospitality professional to provide excellent service to loyalty programme guests. You will understand loyalty programmes, enroll members, and support Paiza LifeStyle members.

The role involves coordinating with various departments and assisting with events and promotions. Fluency in Mandarin and English is required, along with strong problem-solving skills and teamwork.

Qualifications

• Secondary education preferred.
• Hospitality or customer service experience is advantageous.
• No experience required as training will be provided.
• Ability to communicate with guests effectively in Mandarin, with fluency in English.

Responsibilities

• Provide excellent service to Marina Bay Sands loyalty programme guests and assist with their needs and requests.
• Thoroughly understand the loyalty programmes and respond to enquiries.
• Manage Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle enrollment.
• Provide personalised service to Paiza LifeStyle members.
• Assist with Special Events and Promotions.
• Collaborate with stakeholders to address guests' requests and feedback, ensuring high guest satisfaction.
• Adhere to organisational guidelines and complete ad hoc duties as required.

Skills

Customer-focused

Team player

Problem solving

Mandarin & English

Education

Secondary education

Tools

Microsoft Windows

Word

Excel

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

• Provide excellent service to all Marina Bay Sands loyalty programme guests and assist them with their needs and requests.
• Thoroughly understand the Marina Bay Sands loyalty programmes and respond to any enquiries regarding the programme information.
• Manage the Loyalty Club Membership counters and assist with Sands Rewards Club and Sands LifeStyle membership enrollment.
• Provide personalised service to all Paiza LifeStyle members.
• Assist with Special Events and Promotions.
• Work closely with stakeholders (such as Retailers, Retail Concierage, Transportation, Front Office, Cage, Table Games, etc.) on guests’ requests and feedback, and ensure that excellent guest satisfaction is achieved.
• Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
• Perform all other adhoc duties as and when required.

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• Prior experience in Hospitality or Customer Service will be advantageous
• No experience required as training will be provided

Other Prerequisites

• Able to communicate with guests effectively in Mandarin, with fluency in English as successful candidate will be required to liaise with Mandarin speaking guests.
• Customer-focused, excellent team player and possess good problem-solving skills.
• Proficient in Microsoft Windows, Word and Excel.
• Able to work on rotating shifts, public holidays and weekends.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment.

It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date.

Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.