Casual - Guest Service Agent (Pools and Recreation)

605 Marina Bay Sands Pte Ltd; Singapore; On-site; SGD 20,000 - 27,000; Full time

Job summary

Marina Bay Sands is seeking a courteous Pool Attendant to welcome guests to the Infinity Pool, guide them to sunbeds, and ensure an exceptional guest experience.

You will take and relay beverage orders, maintain towels and pool deck presentation, and coordinate with departments to fulfill guest requests. English proficiency and a professional appearance are essential for this outdoor role.

Qualifications

• Excellent guest relations and communication skills.
• Proficient in spoken and written English.
• Ability to speak additional languages is an advantage.
• Willingness to work shifts in an outdoor pool environment.
• Capable of working with minimal supervision.

Responsibilities

• Welcome and engage all guests visiting the Infinity Pool.
• Provide a brief introduction to the available offerings while escorting guests to their dedicated sunbeds.
• Deliver exceptional service to create memorable experiences for all guests.
• Set up and maintain sun beds, ensuring they are ready for the next guests.
• Take and process food and beverage orders.
• Interact with guests and respond to their inquiries appropriately.
• Handle guests’ requests and communicate those not directly related to the Infinity Pool to the respective departments, ensuring fulfillment.
• Ensure the availability of fresh towels and present them to guests.
• Maintain the towel distribution counter and return bins in a neat and presentable condition.
• Keep the Infinity Pool deck area clean, presentable and free of discarded towels.
• Be knowledgeable with the Pool's F&B menu.
• Assist with taking guest F&B orders and relaying them accurately.
• Adhere to Company policy for access to the Infinity Pool.
• Bid all guests a fond farewell upon their departure.
• Maintain familiarity with local community and events to enhance guest stays.
• Liaise with other departments to ensure seamless experiences.
• Monitor activities and report any suspicious items or activities to the Manager.
• Perform administrative duties as requested.
• Contribute ideas to improve Pools & Recreation operations.

Skills

Guest relations

Communication skills

English proficiency

Public speaking

Attention to detail

Can-do attitude

Professional appearance

Education

Primary education

Job description

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Operational Responsibilities

• Welcome and engage all guests visiting the Infinity Pool.
• Provide a brief introduction to the available offerings while escorting guests to their dedicated sunbeds.
• Deliver exceptional service to create memorable experiences for all guests.
• Set up and maintain sun beds, ensuring they are ready for the next guests.
• Take and process food and beverage orders.
• Interact with guests and respond to their inquiries appropriately.
• Handle guests’ requests and communicate those not directly related to the Infinity Pool to the respective departments, ensuring fulfillment.
• Ensure the availability of fresh towels and present them to guests.
• Maintain the towel distribution counter and return bins in a neat and presentable condition.
• Keep the Infinity Pool deck area clean, presentable and free of discarded towels.
• Be knowledgeable with the Pool's F&B menu.
• To be willing and able to assist with taking guest F&B orders and relaying them accurately.
• Adhere to Company policy for access to the Infinity Pool.
• Bid all guests a fond farewell upon their departure.

Departmental Responsibilities

• Be familiar with the local community and major events, making appropriate recommendations to enhance guests' stay.
• Maintain close liaison with all other departments to understand their operational flow, ensuring seamless guest experiences.
• Monitor activities in the Infinity Pool and report any suspicious characters, items, or activities to the Manager.
• Perform administrative duties as requested, such as filing reports.
• Contribute ideas to improve the operations of Pools & Recreation

Job Requirements

Education & Certification

Minimum Primary level education

Experience

Prior customer service experience in the same capacity is an advantage

Other Prerequisites

• Excellent guest relations and communication skills.
• Proficient in spoken and written English.
• Ability to speak additional languages is an advantage.
• Strong attention to detail.
• Comfortable speaking in front of groups.
• Willingness to work shifts in an outdoor pool environment.
• Comfortable with exposure to outdoor weather conditions.
• Capable of working with minimal supervision.
• Impeccable follow-through with a "Can Do" attitude and mindset.
• Well-groomed with a professional disposition.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands has stood as an architectural marvel and the crown jewel in Singapore’s skyline. Home to the world's most spectacular rooftop infinity pool and approximately 1,850 rooms and suites, the integrated resort offers exceptional dining, retail, and entertainment choices, complete with a year-round calendar of signature events and festivals.

As one of the largest players in hospitality, Marina Bay Sands is dedicated to being a good corporate citizen to serve its people, communities and environment. It drives social impact through its community engagement programme, Sands Cares, and leads environmental stewardship through its global sustainability programme, Sands ECO360.

The integrated resort has been recognised locally and internationally, receiving over 1,000 awards and accolades to date. Marina Bay Sands is the largest hotel in Singapore to be certified to the Global Sustainable Tourism Council Industry Criteria for Hotels and Accommodations, while Expo & Convention has been named Venue of the Year at the Singapore MICE Awards for two consecutive years.