Assistant Residence Manager

CapitaLand Investment Limited; Singapore; On-site; SGD 47,000 - 69,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive医疗

Training and development opportunities

Subsidised rates at Ascott serviced)<

Strong advocate of staff volunteerism

Wellness programmes

Job summary

CapitaLand is seeking an Assistant Residence Manager to support the General Manager in planning and coordinating Serviced Apartment operations, directing front office, housekeeping, security and engineering, and ensuring service excellence aligned with policy and targets.

You will lead cost control, staff training, budget planning, and guest relations, delivering superior guest experiences and sustaining productive relationships with guests, owners and stakeholders.

Responsibilities

• Oversee the day-to-day operations of front office, housekeeping, security and engineering to ensure smooth running of the property.
• Manage operations and cost control across departments and facilities.
• Assess productivity across departments and work with teams to improve efficiency.
• Ensure staff receive timely skills upgrading and relevant training.
• Maintain effective communication with management, colleagues and guests, and build good working relationships.
• Review guest feedback to drive service improvements.
• Foster strong relationships with guests, owners and stakeholders.
• Develop innovative approaches to mitigating problems and enhancing guest experiences.
• Attain and sustain service levels that exceed expectations.
• Plan yearly budgets and manage overall costs effectively.
• Perform cost analyses for monthly reviews with stakeholders.
• Execute related tasks as assigned

Job description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

The Assistant Residence Manager assists the General Manager/Residence Manager to plan direct and coordinate the operations of the Serviced Apartment. The duties and responsibilities include managing the daily operations across the various functions, planning and managing of the human resources. He or she is responsible for achieving optimum standards of service and value to the guests with profit objectives in a manner that is consistent with the company’s policies, philosophy and targets. He or she will report to the General Manager/Residence Manager.

The job responsibilities include the following:

• Oversee the entire day-to-day operations of the front office, housekeeping, security and engineering to ensure the smooth running of the property.

• Manage efficiently operations and cost control of all departments and facilities.

• Look into the productivity of the various departments and works with the respective departments to increase efficiency.

• Ensure that all staff receive timely skills upgrading and relevant training.

• Engage in effective communication with the management, colleagues and guests, and cultivate good working relationship with them.

• Review guests’ feedback and strive to improve on services.

• Cultivate good business working relationship with guests, owners and stakeholders.

• Come up with innovative ways to mitigate problems and improve guests’ experiences.

• Attainment and maintenance of service levels that exceed expectations.

• Plan yearly budget and manage overall costs effectively.

• Perform cost analysis for monthly review with stakeholders.

• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.