Executive, Guest Service

CapitaLand; Singapore; On-site; SGD 40,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Training and development opportunities

Subsidised rates at Ascott serviced residences

Strong advocate of staff volunteerism

Wellness programmes

Job summary

CapitaLand is looking for an Executive, Guest Service in Singapore to manage front office operations, ensuring high-quality service delivery to guests. This role involves supervising a team, coordinating daily activities, resolving guest concerns, and implementing service improvements. The ideal candidate will have strong supervisory skills, a focus on guest satisfaction, and experience in operational management, contributing to CapitaLand's commitment to excellent service standards and team development.

Qualifications

• Minimum experience in front office operations and guest service roles.
• Strong communication skills for guest interactions.
• Ability to manage team performance and resolve conflicts.

Responsibilities

• Manage front office operations and ensure service delivery.
• Coordinate daily activities for operational efficiency.
• Handle guest requests and resolve concerns promptly.
• Supervise upselling procedures to maximize room revenue.

Skills

Team supervision

Guest service excellence

Operational efficiency

Training and coaching

Crisis management

Job description

Executive, Guest Service page is loaded## Executive, Guest Servicelocations: KēSa House by The Unlimited Collectiontime type: Full timeposted on: Posted Todayjob requisition id: JR004659CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across 270 cities in 45 countries.**Job Description**Manage front office operations- Supervise team's delivery of guest services to ensure adherence to organisational standards and procedures- Coordinate daily front office activities to ensure operational efficiency- Plan resources and allocate work assignments to team members- Maintain accurate room status information- Handle irregularities related to the delivery of front office service- Supervise upselling procedures to maximise room revenue- Assist in the check-ins and check-outs of VIP guests and large groups- Supervise switchboard services and related call servicesDrive service and operational excellence-Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up- Provide information and recommendations to guests on property's amenities, services and tourism-related activities- Resolve guests' concerns and feedback to ensure guest satisfaction- Build rapport with guests to enhance service experience- Monitor guest satisfaction levels and feedback for service improvement- Propose improvements to enhance operational efficiency and guest experience- Implement innovation, improvement and sustainability plans for continuous improvement- Act as a role model for service excellence to drive service cultureManage operational risks- Monitor team's compliance with data protection regulation and organisational security procedures for guest registration and credit and cash transactions- Manage and scan crowd to identify and analyse signs of potential security threat for appropriate follow-up- Execute response and recovery actions during emergency situations- Implement loss and risk prevention policies and proceduresManage human resources, finance and report management- Verify and analyse operations reports and guest statistics for management updates- Identify training needs and implement training plans to enhance team capabilities- Provide coaching and feedback to improve team performance- Monitor team performance and provide feedback for improvement**Benefits*** Comprehensive medical coverage* Training and development opportunities* Subsidised rates at Ascott serviced residences* Strong advocate of staff volunteerism* Wellness programmes**Closing Statement:**At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.Only shortlisted candidates will be notified.At CapitaLand, we believe the success of our talent strategy goes beyond just recruiting the right talent. We strive to help our people grow, recognise their talents and hard work, rewarding them for their efforts and achievements.**About CapitaLand Group**CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real asset management and real estate development, spanning across 270 cities in 45 countries.Within its ecosystem, CapitaLand has developed an integrated suite of real asset management, real estate development, and operating capabilities that supports its businesses in building core competencies across the value chain. With this full range of capabilities, CapitaLand can optimise the strategies of its listed real estate investment management business CapitaLand Investment, and its privately held property development arm CapitaLand Development; to drive competitive advantage for its businesses.CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders.