Executive, Group Hospitality Services(10645)

National University Hospital; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

National University Hospital is seeking a proactive Linen Contract Manager to oversee hospitality service contracts within our healthcare environment. You will analyze data to streamline operations, improve service quality and drive cost-efficiency across the linen function.

Working with service partners and internal teams, you will manage vendor performance, inspect compliance, and ensure smooth linen operations from inventory management to on-site supervision of staff.

Qualifications

• Must have data-driven mindset for operations
• Strong analytical and organisational skills
• Able to collaborate with colleagues at all levels
• Self-motivated with initiative

Responsibilities

• Oversee the management and execution of hospitality service contracts
• Work collaboratively with service partner(s) to strengthen service delivery, coordination and continuous improvement
• Identify service risks, gaps or performance issues and implement timely corrective actions
• Implement initiatives that enhance service quality, operational efficiency and resource utilisation
• Managing onsite vendor's staff
• Supervising in-house linen attendants
• Managing linen inventory
• Verification of vendors' documentation (e.g. KPI reports, invoices, FTE)
• Conduct random ground inspections on linen delivered to wards/clinics
• Prompt follow up on inter-department feedback or requests

Skills

Data analysis

Stakeholder communication

Education

Degree in any field

Job description

Overview

Reporting to the linen contract manager (CM), you'll be involved in exciting projects that will directly impact how we work and support our colleagues. You will handle data insights to streamline operations, improve the quality of our service, manage vendor relationships, and overall ensure we run a smoother and more purposeful operation - all while contributing towards impactful work with meaningful outcomes for our colleagues and patients.

Job Responsibilities

You will be responsible for the following:

• Oversee the management and execution of hospitality service contracts
• Work collaboratively with service partner(s) to strengthen service delivery, coordination and continuous improvement
• Identify service risks, gaps or performance issues and implement timely corrective actions
• Implement initiatives that enhance service quality, operational efficiency and resource utilisation
• Managing onsite vendor's staff
• Supervising in-house linen attendants
• Managing linen inventory
• Verification of vendors' documentation (e.g. KPI reports, invoices, FTE)
• Conduct random ground inspections on linen delivered to wards/clinics
• Prompt follow up on inter-department feedback or requests

Requirements

• Degree in any field
• Minimum 2 yearswork experience, preferably in healthcare setting
• Self-motivated and able to take initiative at work
• Able to resonate with colleagues of all levels (e.g. linen health attendants, department head)
• Good analytical and organisation skills for the purpose of streamlining operations rooted on data-driven decisions