Healthcare Hospitality Services Lead - Contracts & Data

National University Polyclinics; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

National University Health System is seeking an experienced professional to manage linen-related hospitality service contracts. You will analyze data to streamline operations, ensure quality of service, and collaborate with service partners to enhance delivery across wards and clinics.

The role requires a degree in any field and at least 2 years of healthcare experience, with strong initiative and interpersonal skills to engage colleagues at all levels and drive continuous improvement.

Qualifications

• Degree in any field.
• Minimum 2 years work experience, preferably in healthcare setting.
• Self-motivated with initiative and able to engage colleagues at all levels.
• Strong analytical and organisational skills for data-driven operations.

Responsibilities

• Oversee the management and execution of hospitality service contracts.
• Collaborate with service partner(s) to strengthen service delivery and continuous improvement.
• Identify service risks, gaps or performance issues and implement corrective actions.
• Implement initiatives to enhance service quality, operational efficiency and resource utilisation.
• Verify vendors’ documentation (e.g. KPI reports, invoices, FTE).
• Conduct random ground inspections on linen delivered to wards/clinics.
• Follow up promptly on inter-department feedback or requests.

Skills

Analytical skills

Organisational skills

Interpersonal communication

Initiative

Data-driven decision making

Education

Degree in any field

Job description

National University Health System is seeking an experienced professional to manage linen-related hospitality service contracts. You will analyze data to streamline operations, ensure quality of service, and collaborate with service partners to enhance delivery across wards and clinics.

The role requires a degree in any field and at least 2 years of healthcare experience, with strong initiative and interpersonal skills to engage colleagues at all levels and drive continuous improvement.