Executive, Group Hospitality Services

National University Polyclinics; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

National University Health System is seeking an experienced professional to manage linen-related hospitality service contracts. You will analyze data to streamline operations, ensure quality of service, and collaborate with service partners to enhance delivery across wards and clinics.

The role requires a degree in any field and at least 2 years of healthcare experience, with strong initiative and interpersonal skills to engage colleagues at all levels and drive continuous improvement.

Qualifications

• Degree in any field.
• Minimum 2 years work experience, preferably in healthcare setting.
• Self-motivated with initiative and able to engage colleagues at all levels.
• Strong analytical and organisational skills for data-driven operations.

Responsibilities

• Oversee the management and execution of hospitality service contracts.
• Collaborate with service partner(s) to strengthen service delivery and continuous improvement.
• Identify service risks, gaps or performance issues and implement corrective actions.
• Implement initiatives to enhance service quality, operational efficiency and resource utilisation.
• Verify vendors’ documentation (e.g. KPI reports, invoices, FTE).
• Conduct random ground inspections on linen delivered to wards/clinics.
• Follow up promptly on inter-department feedback or requests.

Skills

Analytical skills

Organisational skills

Interpersonal communication

Initiative

Data-driven decision making

Education

Degree in any field

Job description

Institution: National University Health System

Overview

Reporting to the linen contract manager (CM), you’ll be involved in exciting projects that will directly impact how we work and support our colleagues. You will handle data insights to streamline operations, improve the quality of our service, manage vendor relationships, and overall ensure we run a smoother and more purposeful operation – all while contributing towards impactful work with meaningful outcomes for our colleagues and patients.

Job Responsibilities

• Oversee the management and execution of hospitality service contracts
• Work collaboratively with service partner(s) to strengthen service delivery, coordination and continuous improvement
• Identify service risks, gaps or performance issues and implement timely corrective actions
• Implement initiatives that enhance service quality, operational efficiency and resource utilisation
• Verification of vendors’ documentation (e.g. KPI reports, invoices, FTE)
• Conduct random ground inspections on linen delivered to wards/clinics
• Prompt follow up on inter-department feedback or requests

Requirements

• Degree in any field
• Minimum 2 yearswork experience, preferably in healthcare setting
• Self-motivated and able to take initiative at work
• Able to resonate with colleagues of all levels (e.g. linen health attendants, department head)
• Good analytical and organisation skills for the purpose of streamlining operations rooted on data-driven decisions