Business & Process Analysis
- Partner with Process Leads and Operations teams to support Purchase-To-Pay and General Ledger activities, including defining business scenarios and preparing comprehensive test scripts.
- Analyze and translate business requirements into well-structured Functional Specifications and Standard Operating Procedures (SOPs) for rollout.
- Identify gaps and inefficiencies in the workflows and recommend process improvements.
User Engagement & Testing
- Capture, document, and refine end-user workflows to support process improvement and system usability.
- Prepare users for testing activities through training, scenario planning, and hands-on coaching.
- Conduct detailed system checks and develop test scripts for all testing phases, including critical functional tests.
- Support end users during early validation, system integration testing, and user acceptance testing (UAT).
Collaboration & Issue Resolution
- Work closely with the Technical Team to troubleshoot issues, identify root causes, and track timely bug resolution.
- Assist users through re-testing cycles and ensure high-quality test outcomes.
Documentation, Training & Rollout
- Develop and update training materials, SOPs, and other project related documentation.
- Provide post-implementation support to ensure smooth transition, adoption, and issue follow-ups.
Job requirements
- Minimum 1 year of experience as a Business Analyst or in related roles, preferably familiar in Purchase-To-Pay and bank reconciliation processes (Fresh graduates may also be considered).
- Diploma or Bachelor's Degree in Accounting, Business Analytics, Computer Science, Information Technology, or related discipline.
- Strong analytical thinking, problem-solving skills, and attention to detail in documentation.
- Proficiency with Excel; familiarity with data visualization or reporting tools is an advantage.
- Clear and confident communication skills, with the ability to facilitate user training and testing sessions.
- Prior experience with Aderant Expert is an added advantage.
- Experience working in a law firm environment is preferred.