Claims Associate (GPLS)

Success Human Resource Centre; Singapore; On-site; SGD 22,342 - 26,761; Full time

Benefits offered by this job

Performance bonus

Job summary

A recruitment agency in Singapore is looking for a candidate for a 7-month contract role involving claims processing, customer service, and data collation. Responsibilities include handling claim applications and escalated inquiries, providing administrative support, and interacting with clients courteously. Applicants should possess at least a Diploma and relevant experience with strong computer skills, particularly in Microsoft Word and Excel. The position requires excellent communication abilities in English and a second language, with a strong emphasis on confidentiality and customer service.

Qualifications

• At least 2 years of relevant experience for operational functions.
• Customer service experience preferred.
• Strong code of work ethics, particularly confidentiality.

Responsibilities

• Process claim applications and reply to emails.
• Manage checks for disbursement.
• Handle escalated enquiries on claims.

Skills

Proficient with Microsoft Word

Proficient with Microsoft Excel

Customer Service oriented

Good interpersonal and communication skills

Able to communicate in English

Conversant in a second language

Education

Diploma or relevant experience

Job description

Monthly Salary: Up to $2200 + Performance Bonus

- 7 months contract (renewable based on performance and headcount needs)

- Ang Mo Kio

- Monday to Friday: 8:30am to 6pm

Responsibilities

1. Process claim application and reply to emails
2. Checks for disbursement
3. Exception handling and refunds
4. Attend to escalated enquiries on claims
5. Collation of data / information / statistics for regular reporting
6. Provide administrative support
7. Undertake additional tasks as assigned.

Period

• 7 months contract (renewable based on performance and headcount needs)

Location

• Ang Mo Kio

Working hours

• Monday to Friday: 8:30am to 6pm

Requirements

1. Possess at least a Diploma or minimally 2 yrs of relevant experience for staff performing the operation functions.
2. Proficient with computer use (i.e. Microsoft Word, Excel).
3. Able to communicate in English and be conversant in a second language (i.e. Malay, Mandarin or Tamil).
4. Customer Service oriented (e.g. courteous, professional and helpful) and preferably with prior experience in customer service.
5. Good interpersonal and communicate skills (oral and written).
6. Must uphold strong code of work ethix, in particular confidentiality of information.
7. Detailed and meticulous.
8. Able to work under pressure to meet deadlines.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, Shenton House #19-01 Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg