Executive (Claim Assessor)

ST Engineering; Singapore; On-site; SGD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive remuneration

Comprehensive benefits

Job summary

ST Engineering, at its eServ BPO division in Singapore, seeks a claims processor to handle daily submissions, verify policy adherence, and ensure accurate data capture. You will explain policies to customers and escalate complex cases for review while contributing to system improvements.

The role emphasizes meticulous numeracy, strong communication, and the ability to work in a fast-paced environment, with AI/workflow automation experience considered a major plus.

Qualifications

• Diploma or degree in any discipline is required.
• Proficient in Microsoft Excel.
• Experience with claim processing is preferred.
• Excellent numeracy, communication and interpersonal skills.
• Strong analytical skills and attention to detail.
• Able to work in a dynamic, fast-paced environment.
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Responsibilities

• Process – Assess about 50 claims daily, verify accuracy and policy adherence.
• Coordinate – Communicate with internal teams to ensure system functions as required.
• Investigate – Report data inaccuracies and suggest improvements for efficiency.
• Audit – Maintain records of documentation supporting claim approvals.
• Communicate – Respond clearly to emails/phone inquiries for customer experience.

Skills

Customer focus

Numeracy

Analytical thinking

Communication skills

Attention to detail

Teamwork in fast-paced environments

Proactive problem solving

Education

Diploma or Degree in any discipline

Tools

Microsoft Excel

Job description

ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments. Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.

Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion. These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.

About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services. As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct. We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth. Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape. Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact

Responsible for processing claims submitted by individuals and their employers in accordance with established guidelines, ensuring that all data captured into the system is complete and accurate to support timely payment computation. When claim payment computations are rejected by the system, you will be required to perform manual computation. You will explain claim policies clearly to customers, addressing their queries in a professional and helpful manner, while ensuring that only necessary documentation is requested to minimise inconvenience to them.

For complex cases, you will be expected to discuss and elevate them appropriately for review and decision by the relevant parties. You will also proactively identify areas for improvement and provide feedback on system enhancements that can strengthen operational effectiveness.

Be Part of Our Success

• Process – Assess about 50 claims on daily basis – verify that claims are submitted accurately and in accordance with policies, seek clarification or further inputs from claimants where necessary and processed the claims within stipulated service standards.
• Coordinate – Correspond with internal teams to ensure that the system is working as required.
• Investigate – Report data inaccuracies in payroll systems and report to managers and clients for advice. Highlight and recommend improvements and solutions to enhance operational efficiency and effectiveness.
• Audit – Maintain a proper record of documentation used to support the claim approval.
• Communicate – Provide clear and concise responses to any queries raised through email/phone in a professional manner to achieve positive customer experience.

Qualities We Value

• Minimum Diploma or Degree in any discipline
• Proficient in Microsoft Excel
• Individuals with claim processing experience will be preferred
• Excellent numeracy, communication and interpersonal skills
• Strong analytical skills
• Meticulous and have a keen eye for details with an inquiring mind.
• Able to work in a dynamic and fast-paced environment
• Experience with applied AI or workflow automation is a major plus.
• Proficiency in using generative AI tools to drive productivity is highly valued.

Our Commitment That Goes Beyond the Norm

• An environment where you will be working on cutting-edge technologies and architectures.
• Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.
• Meaningful work and projects that make a difference in people’s lives.
• A fun, passionate and collaborative workplace.
• Competitive remuneration and comprehensive benefits.