Cabin Crew Training & Development Lead

Singapore Airlines Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Singapore Airlines Limited is seeking an Assistant Manager in Cabin Crew Learning and Development to drive training quality for CCRP and Returning Crew Scheme. You will update content, assess readiness, and ensure facilities comply with Safe Management Guidelines while delivering new product training to key stakeholders.

The role requires a university degree, training qualifications such as ACTA/ACLP/DACE, project management skills, and strong data analysis.

Qualifications

• University degree in any discipline is acceptable.
• Training qualifications such as ACTA, ACLP, DACE are preferred.
• Project management experience including planning and PM tools.
• Data analysis and ability to visualize data is advantageous.
• Proficient in Microsoft Office, especially Excel.

Responsibilities

• Deliver quality training for CCRP and RCS to inculcate service excellence.
• Conduct wet run assessments to ensure standards are met.
• Manage CCRP content updates to maintain relevancy and learning effectiveness.
• Ensure training facilities are up to date and compliant with Safe Management Guidelines.
• Deliver new product training to stakeholders to support operations.
• Handle disciplinary and grooming issues of CCRP trainees.
• Develop engaging e-learning, micro-learning, and multimedia content.
• Conduct grooming reviews to ensure grooming guidelines are followed.
• Assist in additional duties or projects as assigned.

Skills

Training strategy

Project management

Data analysis

E-learning content

Interpersonal skills

Communication

Education

Bachelor's degree (any discipline)

ACTA/ACLP/DACE training qualifications

Tools

JIRA

Microsoft Excel

LMS platforms

Job description

Singapore Airlines Limited is seeking an Assistant Manager in Cabin Crew Learning and Development to drive training quality for CCRP and Returning Crew Scheme. You will update content, assess readiness, and ensure facilities comply with Safe Management Guidelines while delivering new product training to key stakeholders.

The role requires a university degree, training qualifications such as ACTA/ACLP/DACE, project management skills, and strong data analysis.