eWallet Ops & CX Intern — Hands-on FinTech Impact

Phillip Securities Pte Ltd; Singapore; On-site; SGD 13,000 - 20,000; Full time

Job summary

Phillip Securities Pte Ltd is seeking an eWallet Operations & Customer Support Intern to gain hands-on experience in supporting the day-to-day operations and customer journeys of our digital payments services. You will collaborate with Customer Experience, Product and external vendor teams to resolve issues, learn the end-to-end process, and identify automation opportunities.

This internship offers exposure to fintech product development, UAT testing, and ongoing improvements to onboarding,

Qualifications

• Students pursuing a Diploma or Degree in Business, Finance, FinTech, Information Systems, Business Analytics or related disciplines.
• Strong interest in FinTech, digital payments and customer experience.
• Good communication and problem-solving skills.
• Comfortable working with data and investigating operational issues.
• Detail-oriented, proactive and willing to learn.

Responsibilities

• Support day-to-day eWallet customer enquiries and operational matters, including account activation, deposits, withdrawals, payments, card-related enquiries and transaction status.
• Assist in investigating failed or unsuccessful transactions, account issues and other customer cases, and coordinate with internal teams and external partners where required.
• Track customer cases and escalations to ensure timely follow-up and resolution.
• Analyse common customer enquiries, complaints and pain points to identify opportunities to improve the eWallet customer journey.
• Assist in developing and maintaining FAQs, standard operating procedures (SOPs), customer communication templates and internal knowledge bases.
• Participate in User Acceptance Testing (UAT) for new eWallet features and enhancements.
• Support the monitoring of eWallet service performance, operational issues and customer feedback.
• Explore the use of AI, automation and digital tools to streamline customer servicing and operational processes.
• Work with cross-functional teams on initiatives to improve service efficiency, customer experience and digital adoption.

Skills

Communication skills

Problem-solving

Detail-oriented

Team collaboration

Education

Diploma or Degree in Business/Finance/FinTech/IS/Analytics

Job description

Phillip Securities Pte Ltd is seeking an eWallet Operations & Customer Support Intern to gain hands-on experience in supporting the day-to-day operations and customer journeys of our digital payments services. You will collaborate with Customer Experience, Product and external vendor teams to resolve issues, learn the end-to-end process, and identify automation opportunities.

This internship offers exposure to fintech product development, UAT testing, and ongoing improvements to onboarding,