Event Operations Manager

manpower staffing services (singapore) pte ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Manpower Staffing Services (Singapore) Pte Ltd is seeking an experienced events professional to own and manage client relationships and end-to-end program delivery. You will oversee planning, budgeting, vendor negotiations, and on-site execution to ensure successful corporate meetings and events.

The role requires 3+ years in planning corporate meetings and client management, with familiarity of Cvent or similar digital event platforms and strong MS Office skills.

Qualifications

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Responsibilities

• Oversee program development, planning and execution from meeting registration.
• Counsel clients on best practices and policies to ensure event success.
• Manage event budgets and communicate budget details to clients.
• Negotiate and contract venues/vendors for quality and cost efficiency.
• Determine and arrange detailed program requirements.
• Coordinate communications: save-the-dates, announcements, badges, and signage.
• Track hotel/vendor attrition, cancellations and deposits.
• Participate in operational site visits as needed.
• Conduct internal pre/post program briefings with clients.
• Provide on-site program assistance and oversee all details.
• Ensure timely reporting and final billing per SOPs/SLAs.
• Review supplier bills for accuracy and timely payment.

Skills

Event planning

Budget management

Vendor negotiations

Client management

Venue sourcing

Digital event platforms

Microsoft Office

Education

Diploma or Degree in Event Management

Tools

Cvent

Event management tools

Job description

Job Summary

Owns, builds, manages & maintains client relationships. Responsible for site research, venue selection, RFP development, negotiations, contracting, budgeting, and program logistics, value-added client counselling, onsite management, billing, and savings consolidation.

Essential Duties and Responsibilities

Planning

• Oversee program development, planning and execution of all assigned programs from the point of meeting registration.
• Add value to clients by counselling on best practices, meeting policies, and guiding them on ways to make their event successful.
• Responsible for event budget management and communicating budgetary information to clients throughout the planning and execution of meetings.
• Negotiate and contract vendors for quality of service and optimal cost efficiency with professionalism and integrity
• Determine and arrange detailed program requirements.
• Facilitate the fulfilment of program-related participant and host communication materials, including but not limited to save-the-dates, registration announcements, room gifts, pre-trip and onsite materials, program signage, and participant name badges.
• Track and manage hotel and vendor attrition, cancellation, and deposit schedules.
• Participate, as needed, in operational site visits.
• Conduct internal pre-program briefings and debriefings, including client briefings and post-program debriefings.
• Provide on-site program assistance and oversee all arranged program details.
• Ensure internal and external reporting requirements are met.
• Review supplier bills for accuracy and ensure timely payment and final billing processes.
• Manage according to Standard Operating Procedures and Service Level Agreement metrics.
• Develop and maintain relationships with Meeting Hosts to ensure repeat and new business.
• Responsible for protecting confidential information of the company and clients.

Sourcing

• Consult with clients during venue research to ensure meeting specifications and requirements are met.
• Prepare venue comparison reports and communicate budgetary information to clients.
• Utilize suitable venues for quality of service; minimize risk and optimize cost efficiency while maintaining the highest level of quality, professionalism and integrity
• Maintain positive supplier relationships.
• Initiate vendor contacts for information and pricing on assigned meetings using the Cvent RFP tool.
• Manage according to Standard Operating Procedures and Service Level Agreement metrics, including cost savings.
• Keep abreast of new destination options, well-priced seasonal destination options, and special offers.
• Coordinate site inspections with suppliers, clients, and program managers. Prepare appropriate site inspection materials for clients.

Data Management

• Responsible for program data management, data integrity, and client reporting.
• Ensure data reconciliation is complete and accurate. Update clients and suppliers as needed.
• Reconcile all final participation data for accurate final attendee reports.
• Update program cancellations, late additions, and walk-ins to ensure the final attendee database is accurate and complete.
• Perform other duties and responsibilities as assigned.

Education / Knowledge / Experience

Required

• Diploma or Degree in Event Management or equivalent.
• Minimum of 3 years’ experience in planning corporate meetings, incentives, and/or special events.
• Minimum of 3 years’ experience in client management.
• Minimum of 3 years’ experience in hotel venue sourcing, negotiation, and contracting.
• Familiar with digital event platforms and managing digital events.
• Proficiency in Microsoft Office applications.
• Good time management and organizational skills to manage multiple projects.
• Excellent customer service skills and attention to detail.
• Ability to communicate effectively, both verbally and in writing.
• Ability to work well under pressure and adapt to ever-changing scenarios.
• Good problem-solving capability, including anticipating, initiating, and resolving issues.
• Ability to work independently with minimal supervision.

Nice-to-Have

• Experience with Cvent Meetings Management Tool.
• Strategic Meetings Management experience.