EUS Reliability Engineering Lead (Level 3, Permanent)

GMP Technologies; Singapore; Presencial; SGD 180.000 - 240.000; Jornada completa

Descripción de la vacante

GMP Technologies (S) Pte Ltd in Singapore seeks a senior SRE/Infrastructure leader to drive an automation-first, reliability-focused operating model across APAC. You will own SLI/SLO definitions, intelligent alerting, and real-time telemetry using Microsoft Intune, Graph API, and DEX platforms.

You will lead remediation, postmortems and RCA efforts, and scale the EUS/IT operations with IaC, self-healing runbooks and proactive problem management. Banking/financial experience is a strong plus.

Formación

• Bachelor's degree in Computer Science, IT, Engineering or related field.
• More than 10 years of experience in SRE, infrastructure/platform engineering, end-user computing or IT operations, with leadership in reliability and automation.
• Hands-on scripting in Python, PowerShell; familiarity with Graph API; infrastructure as code using Terraform/Ansible.

Responsabilidades

• Lead the transformation of EUS into an engineering-led, automation-first operating model across APAC.
• Define and operationalise EUS SLOs, error budgets and reliability KPIs; run weekly reviews and quarterly reporting.
• Automate patching, updates, provisioning, configuration, DR failover and ticket workflows via self-healing runbooks and IaC.
• Lead root-cause analysis, postmortems and problem management for systemic reliability issues; act as L3 authority for complex escalations.
• Establish SRE operating model across L1/L2/L3; mentor regional SRE champions and embed reliability into service design from Day 1.

Conocimientos

SRE leadership

Reliability engineering

Python

PowerShell

Terraform/Ansible

Microsoft Graph API

Intune

Telemetry/Observability

SLI/SLO management

DevOps automation

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

Terraform

Ansible

Microsoft Graph API

Nexthink

1E

Lakeside

ServiceNow

PowerShell

Python

Descripción del empleo

Role Overview

• Lead the transformation of End User Services (EUS) into an engineering-led, automation-first and reliability-focused operating model across APAC. Drive observability, SLO governance, self-healing automation and proactive problem management while strengthening service resilience, operational efficiency and regional technical capabilities.
• Key Responsibilities
• Partake Reliability & Observability in defining endpoint and EUS service SLIs, telemetry and reliability dashboards using Microsoft Intune, Graph API and DEX platforms, while establishing real-time monitoring, intelligent alerting and baseline toil measurement across APAC.
• Define and operationalise EUS SLOs, error budgets and reliability KPIs, leading weekly reliability reviews and quarterly management reporting to drive data-led prioritisation and decision-making.
• Automate patching, software updates, device provisioning, configuration, DR failover and ticket workflows through self-healing runbooks and Infrastructure-as-Code solutions, standardising reusable automation and self-service capabilities to reduce manual EUS effort by at least 20%.
• Lead root-cause analysis, postmortems and problem management for systemic reliability issues, implement preventive fixes, strengthen capacity and service resilience, and act as the L3 technical authority for complex reliability and automation escalations beyond L2 capabilities.
• Establish the SRE operating model across L1/L1.5 and L2.5/L3 functions, mentor regional SRE champions to translate toil and incident trends into engineering improvements, and partner with EUS Technology, Regional EUS Operations, and Business and Service Enablement teams to embed reliability into service design from Day 1.

Qualifications & Requirements

• Bachelor's degree in Computer Science, IT, Engineering or a related discipline.
• More than 10 years of experience in SRE, infrastructure/platform engineering, end-user computing or IT operations, with demonstrated reliability and automation leadership, preferably in banking/ financial institution.
• Strong hands-on scripting and orchestration skills in Python, PowerShell and Microsoft Graph API, with Terraform, Ansible or equivalent tools.
• Proven experience defining and managing SLIs, SLOs, error budgets and reliability KPIs.
• Deep knowledge of Microsoft 365, Intune, cloud-based endpoint management, Windows 10/11 and iOS.
• Experience with observability, monitoring and DEX platforms such as Nexthink, 1E or Lakeside, and ITSM integration with ServiceNow.
• Strong incident analysis, problem management and RCA capabilities, with a track record of shifting reactive operations towards automated, engineering-led practices.
• Preferred certifications in Microsoft 365/Azure, Terraform/Ansible/Python automation and ITIL.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Privacy notice By submitting your CV and personal data to The GMP Group, you consent to the collection, use and disclosure of your personal data for recruitment and employment-related purposes. This includes considering you for current and future roles, sharing relevant information with prospective employers, conducting reference checks, processing or transferring data across borders, and using recruitment technologies — including applicant tracking systems (ATS) and third-party AI-enabled tools — to process CVs and support candidate matching. For more information on how we collect, use, disclose and protect your personal data, please refer to our Privacy Policy: https://www.gmprecruit.com/legals/