End User Computing (EUC) Site Reliability Engineering (SRE) Lead

CHARTERHOUSE PTE. LTD.; Singapore; Presencial; SGD 120.000 - 180.000; Jornada completa

Descripción de la vacante

CHARTERHOUSE PTE. LTD. in Singapore is seeking a senior Reliability Engineer to define EUC reliability strategy across APAC, establish SLIs/SLOs, and drive performance benchmarks.

You will build end-to-end observability using Intune, Graph API, and DEX platforms, and lead automation initiatives to reduce operational effort while improving service resilience.

Formación

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8–12 years of experience in Site Reliability Engineering, Infrastructure Engineering, End User Computing, Platform Engineering, or IT Operations, with strong reliability improvement and automation.
• Strong automation and scripting experience using PowerShell, Python, Microsoft Graph API, Terraform, Ansible, or equivalent tools.
• Proven experience defining and managing SLIs, SLOs, reliability KPIs, error budgets, monitoring, and service health reporting.
• Strong knowledge of Microsoft 365, Microsoft Intune, Windows 10/11 endpoint management, iOS device management, and modern workplace technologies.
• Experience with observability and DEX platforms such as Nexthink, 1E, Lakeside, or equivalent solutions.
• Strong background in incident management, problem management, RCA, automation-led improvement, and operational transformation.
• Experience integrating EUC operations with ITSM platforms such as ServiceNow.
• Experience supporting banking, financial services, or regulated environments; MAS TRM knowledge advantageous.
• Preferred certifications include Microsoft 365/Azure, ITIL, Terraform, Ansible, or related automation certifications.

Responsabilidades

• Define and implement the reliability strategy for End User Computing (EUC) services across APAC with measurable SLIs/SLOs and performance benchmarks.
• Build end-to-end observability across the EUC environment using Intune, Microsoft Graph API, DEX platforms, and monitoring tools.
• Establish reliability dashboards, proactive monitoring, alerting, and service health reporting for better visibility and decision making.
• Analyse service performance trends and user experience metrics to identify improvement opportunities.
• Develop and operationalise SLOs, reliability KPIs, and error-budget practices for continuous improvement.
• Establish regular reliability reviews and reporting cadence with dashboards and management reports.
• Lead automation initiatives to reduce operational effort across EUC services using scripting and orchestration tools.
• Develop automation solutions and self-healing capabilities with PowerShell, Python, Graph API, Terraform, and Ansible.
• Drive standardised automation frameworks and self-service capabilities regionally.
• Act as L3 escalation for complex reliability, automation, and endpoint engineering issues.
• Lead EUC SRE operating model and mentor regional engineers and SRE champions.

Conocimientos

Reliability engineering

Automation

SRE

PowerShell

Python

Microsoft Graph API

Terraform

Ansible

ServiceNow

Educación

Bachelor's degree in CS/IT/Engineering

Herramientas

PowerShell

Python

Terraform

Ansible

Microsoft Graph API

Microsoft Intune

ServiceNow

Nexthink

1E

Lakeside

Descripción del empleo

Job Responsibilities

• Reliability Engineering & Observability
  Define and implement the reliability strategy for End User Computing (EUC) services across APAC, establishing measurable service reliability indicators (SLIs), objectives (SLOs), and performance benchmarks.
• Build end-to-end observability capabilities across the EUC environment using Microsoft Intune, Microsoft Graph API, Digital Employee Experience (DEX) platforms, and monitoring tools.
• Establish reliability dashboards, proactive monitoring, intelligent alerting, and service health reporting to improve visibility and operational decision-making.
• Analyse service performance trends, operational data, and user experience metrics to identify opportunities for improvement.
• SLO Management & Service Performance
  Develop and operationalise SLOs, reliability KPIs, and error-budget practices to drive continuous improvement across EUC services.
• Establish regular reliability reviews and reporting cadence, including operational dashboards, management reporting, and improvement recommendations.
• Use reliability metrics and service insights to prioritise engineering improvements, automation initiatives, and operational investments.
• Automation & Operational Excellence
  Lead automation initiatives to reduce operational effort and improve efficiency across EUC services, including endpoint provisioning, patch management, software deployment, configuration management, and incident workflows.
• Develop automation solutions and self-healing capabilities using scripting and orchestration technologies such as PowerShell, Python, Microsoft Graph API, Terraform, and Ansible.
• Drive adoption of standardised automation frameworks, reusable solutions, and self-service capabilities across regional EUC operations.
• Identify opportunities to reduce manual operational workload and improve service scalability.
• Problem Management & Reliability Improvement
  Lead major problem management activities, root cause analysis (RCA), and post-incident reviews for recurring EUC reliability issues.
• Drive preventive engineering improvements to eliminate recurring incidents and improve service resilience.
• Perform capacity planning, performance optimisation, and reliability assessments to ensure EUC platforms remain scalable and highly available.
• Act as the L3 technical escalation point for complex reliability, automation, and endpoint engineering issues.
• Leadership & Capability Development
  Establish and evolve the EUC SRE operating model across operational teams, improving collaboration between support, engineering, and automation functions.
• Provide technical leadership and mentorship to regional EUC engineers and SRE champions, promoting engineering-driven operational practices.
• Partner with EUC Technology, Regional Operations, Service Enablement, and business stakeholders to embed reliability principles into service design and delivery.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• 8-12 years of experience in Site Reliability Engineering, Infrastructure Engineering, End User Computing, Platform Engineering, or IT Operations, with strong experience in reliability improvement and automation.
• Strong automation and scripting experience using technologies such as PowerShell, Python, Microsoft Graph API, Terraform, Ansible, or equivalent tools.
• Proven experience defining and managing SLIs, SLOs, reliability KPIs, error budgets, monitoring, and service health reporting.
• Strong knowledge of Microsoft 365, Microsoft Intune, Windows 10/11 endpoint management, iOS device management, and modern workplace technologies.
• Experience with observability and Digital Employee Experience (DEX) platforms such as Nexthink, 1E, Lakeside, or equivalent solutions.
• Strong background in incident management, problem management, RCA, automation-led improvement, and operational transformation.
• Experience integrating EUC operations with ITSM platforms such as ServiceNow.
• Experience supporting banking, financial services, or regulated environments preferred, with knowledge of MAS TRM or similar regulatory frameworks advantageous.
• Preferred certifications include Microsoft 365/Azure certifications, ITIL, Terraform, Ansible, or automation-related certifications.

EA License no.: 16S8066 I Reg no.: R1110125

Only shortlisted applicants will be notified.