EUCD & Digital Workplace Service Delivery Lead

PCCW SOLUTIONS INSYS PTE. LTD.; Singapore; On-site; SGD 140,000 - 180,000; Full time

Job summary

PCCW Solutions InSys PTE. LTD. in Singapore seeks an EUCD Service Delivery Manager to lead end-user computing and digital workplace services across multiple sites.

You will oversee Deskside Support, Field Engineering, device lifecycle, asset governance and technology refresh, ensuring high service quality and strong customer satisfaction. You will drive service governance, incident response, continuous improvement and workforce planning, coordinating with customer stakeholders, service partners

Qualifications

• 8+ years of experience in IT Managed Services / End User Computing / Workplace Services.
• Proven experience leading service delivery, deskside support, field engineering or workplace operations teams.
• ITIL certification and relevant service management or project management certifications are advantageous.

Responsibilities

• Lead the delivery and governance of the EUCD and Digital Workplace service tower to meet SLAs and customer commitments.
• Oversee day-to-day EUCD/Deskside/Field Engineering operations across multiple locations; manage incident and service requests per agreed targets.
• Drive continuous improvement, adoption of standard operating procedures and ITIL-based governance.
• Coordinate with Service Desk, ITSM, infrastructure, security, applications and vendors for service delivery.
• Lead asset management, verification and governance, including wall-to-wall physical verification exercises.
• Develop and report on performance dashboards, risk assessments and improvement actions.

Skills

Service leadership

End User Computing

ITIL knowledge

Stakeholder management

Team leadership

ServiceNow ITSM

Change management

Analytics & reporting

Project management

Education

IT/Engineering degree

Tools

ServiceNow ITSM

CMDB

Job description

PCCW Solutions InSys PTE. LTD. in Singapore seeks an EUCD Service Delivery Manager to lead end-user computing and digital workplace services across multiple sites.

You will oversee Deskside Support, Field Engineering, device lifecycle, asset governance and technology refresh, ensuring high service quality and strong customer satisfaction. You will drive service governance, incident response, continuous improvement and workforce planning, coordinating with customer stakeholders, service partners