EUC Operations Leader — IT Service & Incident Management

Technology Solutions; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

Grabber Technology Solutions (GTS) is seeking a dedicated IT Operations role to ensure seamless daily IT services for Grab employees. You will lead escalation handling, major incident responses, and collaborate with vendors to maintain high service levels.

The role requires onsite work at Grab One North and close alignment with EUC security policies to protect operations and data integrity.

Responsibilities

• Leadership & Escalation Management: Guide a team of IT specialists in daily operations and handle escalated complex issues.
• Major Incident Management (MIM): Own and lead responses to major incidents.
• Service & Vendor Management: Oversee ticket systems, SLA compliance, and vendor collaboration.
• Asset & Procurement Management: Manage IT asset lifecycle and CMDB; help propose BOMs for devices/services.
• Process & Knowledge Management: Maintain documentation for IT operations improvement.
• Project & Innovation Management: Drive technology projects to increase innovation.
• Cross Function Collaboration: Partner with GTS teams to align on products/services.
• Security & Compliance: Support EUC security policy implementation and maintenance.

Job description

Grabber Technology Solutions (GTS) is seeking a dedicated IT Operations role to ensure seamless daily IT services for Grab employees. You will lead escalation handling, major incident responses, and collaborate with vendors to maintain high service levels.

The role requires onsite work at Grab One North and close alignment with EUC security policies to protect operations and data integrity.